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Kayla Carmel
Houston,TX
Overview
18
18
years of professional experience
Work History
Pharmacy Service Representative/Benefits Verification Specialist
CVS Caremark Specialty Pharmacy
07.2021 - 04.2026
- Respond to customer inquiries, perform advanced account research and problem resolution, and refer patients to pharmacists, as needed, for medication information.
- Verify written prescriptions and fill requests to confirm complete and accurate information with pharmacists.
- Communicate effectively with medical doctors, insurance agencies, and prescription manufacturers to resolve prescription cost discrepancies and cost-efficient options for patients' medications based on diagnosis.
- Process prescription orders with high accuracy to minimize inventory discrepancies while protecting customers.
- Facilitate communications between healthcare providers and pharmacists to provide the highest quality of care delivery by ensuring all medication requests are answered and processed accurately and promptly.
- Operate POS system and terminals to complete customer orders, update account information, and process credit cards and EFT check payments.
- Experience with Medicare insurance and a wide range of insurance companies.
- Substance Abuse COE, Secure Messaging, HIV COE teams, and Carelon RX Anthem insurance patients and medical doctors process prescriptions through insurance and copay assistance programs.
City Mail Carrier
United States Postal Service
04.2014 - 04.2021
- Effectively prepared and separated all classes of mail from the distribution case and prepared it in sequence for efficient delivery.
- Delivered mail and packages along a prescribed route, on foot and by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed.
- Operated a portable electric scanner to process and track letter and package delivery.
- Demonstrated extreme attention to detail when classifying and sorting postal items to guarantee delivery accuracy while handling undeliverable mail under established procedures.
- Collaborated with team members to streamline the workflow and enhance overall efficiency in mail preparation while adapting to changing workloads and priorities, contributing to the timely and effective completion of daily tasks.
- Adhered to established protocols and safety guidelines during the handling and transportation of mail items.
- Maintained a systematic approach to facilitate smooth coordination between mail sorting, transportation, and final delivery stages.
Customer Service Accountant
City of Alexandria Utility Department
01.2008 - 03.2014
- Processed residential and business customer billing invoices and payments daily. Answered phones, faxes, and emails regarding official city utility bills.
- Handled a high volume of inbound calls for the reconciliation of delinquent accounts.
- Identified, researched, and resolved service inquiries, complaints, billing questions and issues, payment extensions, and service requests.
- Performed excellent customer service with all points of contact, including meeting/exceeding service level expectations.
- Provided quality clerical support through data entry, document management, and email correspondence, and oversaw the operation of office equipment.
- Communicated updates of business proposal contracts and projects.
- Managed efficient cash flow, posted cash receipts, and analyzed chargebacks, independently addressed and resolved account issues.
Education
Bachelor's Degree - Information Technology Arts
University of Phoenix
06-2026
Northwestern State University
Natchitoches, LA08-2014
Diploma -
Alexandria Senior High School
Alexandria, LA05-2005
Skills
- Customer relations
- Data entry
- Processing
- Verbal communication
- Written communication
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Collaboration
- Problem-solving
- Solution-oriented
Timeline
Pharmacy Service Representative/Benefits Verification Specialist
CVS Caremark Specialty Pharmacy
07.2021 - 04.2026
City Mail Carrier
United States Postal Service
04.2014 - 04.2021
Customer Service Accountant
City of Alexandria Utility Department
01.2008 - 03.2014
Diploma -
Alexandria Senior High School
Northwestern State University
Bachelor's Degree - Information Technology Arts
University of Phoenix