Emily G. Grass
EPHRATA,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Rep
Columbia Distributing
11.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling
- Expanded customer base through networking and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Negotiated contracts with clients.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against invoices.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Store Director
Akins Fresh Market
02.2022 - Current
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Analyzed operating and financial statements for profitability ratios.
Assistant Store Director
Safeway
07.2020 - Current
- Motivate sales employees to improve morale performance, and store revenue
- Handled weekly schedules according to payroll policies
- Adjust sales forecast to meet salary projection
- Handle employee conflict and discipline
- Reviewed profit and loss statements
- Worked closely with asset protection on store issues
Grocery Manager
Safeway, Moses Lake
02.2017 - 07.2020
- Reviewed invoices to ensure all product was received
- Ensured division standards were followed by staff
- Trained staff to deliver outstanding customer service
- Conducted inventory audits to track shrink
- Managed store in store director and assistant store director’s absence
- Maintained positive relationship with vendors to ensure best service available
Education
High School Diploma -
Ephrata High School
Skills
- Multitasking and Organization
- Attention to Detail
- Shift Scheduling
- Customer Relations
- Product and service knowledge
- Customer Service
- Financial Reporting
- Sales expertise
- People Management
- Account Management
- Leadership
- Time Management
Timeline
Sales Rep
Columbia Distributing
11.2023 - Current
Store Director
Akins Fresh Market
02.2022 - Current
Assistant Store Director
Safeway
07.2020 - Current
Grocery Manager
Safeway, Moses Lake
02.2017 - 07.2020
High School Diploma -
Ephrata High School
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