Emily Graves
Summary
Every flight is an opportunity to enhance my skills from the culinary presentation to customer service. Aviation is everchanging allowing for innovation, growth, and more knowledge. Each and all flights have the chance to offer a higher level of service from take off to landing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Contractor
Part 91 | Gulfstream 550
02.2024 - Current
- Provide the highest level of personalized service, including food sourcing and preparation; accommodating for all dietary needs.
- Attend to all safety functions, including pre-flight emergency equipment checklist and perform predeparture safety briefing.
- Complete all tasks with an exceptional attention to detail.
Customer Service Representative Trainer
Signature Flight Support, BBA Aviation
08.2022 - Current
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Promptly respond to inquiries and requests from crew members, passengers, and company dispatch via phone or email.
- Maintain safety, privacy, and client anonymity.
- Book all necessary travel arrangements; transportation, catering, hotels, cars, excursions.
- Maintain and order correct stock for FBO.
Live Out Nanny
Private Family
11.2017 - 08.2021
- Assisted very busy parents with their only child from the ages of five to eight.
- Completed daily task around the house, as well as errands to keep the family running smoothly.
- Supported the child in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain the child schedule as well as the rest of the family.
- Grocery shopped and prepared daily meals for one to four people.
Education
Bachelor of Arts - Political Science
Arizona State University
Tempe08.2023
Skills
- Spanish Fluent
- Client Relationship Building
- Intermediate Culinary, Plating, & Knife Skills
- Budgeting & Expense Reporting
- Workload Management
- Emergency Response Coordination
- Culinary - 2 years
Certification
- Initial Cabin Safety Training, Aircare FACTS - July 2023
- CPR & AED Certified - Aircare FACTS - July 2023
- First Aid Certified - Aircare FACTS - July 2023
Timeline
Independent Contractor
Part 91 | Gulfstream 550
02.2024 - Current
Customer Service Representative Trainer
Signature Flight Support, BBA Aviation
08.2022 - Current
Live Out Nanny
Private Family
11.2017 - 08.2021
Bachelor of Arts - Political Science
Arizona State University
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