Emily Greene
Buffalo,NY
Summary
Dynamic and results-oriented professional with a proven track record in office administration and customer service. Excelled at Medical Health Associates by managing sensitive data and enhancing client relations. Demonstrated exceptional organization and verbal communication skills across diverse roles, including impactful volunteer initiatives. Skilled in file management and fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Secretary
Medical Health Associates
06.2024 - 08.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Ice Cream Server
Sweet Emilia's
07.2021 - 05.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Volunteer
Jacquie for A.L.L. Foundation
03.2023 - 11.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Tutor
Through the Library
02.2022 - 09.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Bachelor of Science - Medical Laboratory Science
Miami University
Oxford, OH05-2028
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- File management
Timeline
Secretary
Medical Health Associates
06.2024 - 08.2024
Volunteer
Jacquie for A.L.L. Foundation
03.2023 - 11.2023
Tutor
Through the Library
02.2022 - 09.2022
Ice Cream Server
Sweet Emilia's
07.2021 - 05.2024
Bachelor of Science - Medical Laboratory Science
Miami University
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