Emily Groff
Troy,New York
Summary
Dynamic and dedicated professional with extensive experience, excelling in customer service and team collaboration. Proven ability to train staff effectively and resolve issues promptly, ensuring exceptional dining experiences. Skilled in cash handling and event coordination, consistently enhancing customer satisfaction through strong communication and a proactive approach.
Overview
6
6
years of professional experience
Work History
Server
The Snowman
Troy, New York
03.2022 - Current
- Provided excellent customer service during busy shift hours.
- Operated cash register and processed customer transactions accurately.
- Trained new staff on proper serving techniques and safety protocols.
- Resolved customer complaints to enhance overall dining experience.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
Caterer
Old Daley Catering
Troy, New York
01.2020 - Current
- Provided direction to staff during setup and service of catered events.
- Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Maintained cleanliness and organization of kitchen and service areas.
- Trained new staff on food handling and service procedures.
- Assisted in training new servers on menu knowledge and service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained new staff on cocktail preparation and customer service best practices.
Concessions Cashier
North Greebush Summer Camp
Troy, New York
07.2021 - 08.2025
- Operated cash register for concessions sales at summer camp.
- Handled cash transactions accurately and efficiently during peak hours.
- Provided friendly customer service to enhance camper experience.
- Greeted customers and provided excellent customer service.
- Kept accurate records of all orders placed throughout the day.
Education
Business
Hudson Valley Community College
Troy, NY05-2025
High School Diploma -
Averill Park High School
Averill Park, NY06-2023
Skills
- Customer service
- Team collaboration
- Event coordination
- Communication skills
- Staff training
- Time management
- Problem resolution
- Menu design
- Inventory management
- Strong work ethic
- Cash handling
Affiliations
- Played softball and tennis in Highscool.
- Participated in jump rope for hearts.
- Participated in best buddies
References
References available upon request.
Timeline
Server
The Snowman
03.2022 - Current
Concessions Cashier
North Greebush Summer Camp
07.2021 - 08.2025
Caterer
Old Daley Catering
01.2020 - Current
Business
Hudson Valley Community College
High School Diploma -
Averill Park High School
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