EMILY GROSS
Licensed Professional Counselor
LINDALE,TEXAS
Summary
Diligent management position with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
2
2
Certifications
11
11
years of professional experience
Work History
Clinical and Recovery Services Supervisor
Anderson Cherokee Community Enrichment ServiceS
08.2024 - Current
- Supervised daily service operations to ensure consistent support delivery and workflow compliance.
- Monitored staff performance and provided corrective guidance to improve accountability.
- Trained staff on procedures, customer service standards, and safety expectations.
- Coordinated schedules, assignments, and coverage to maintain uninterrupted program services.
Licensed Professional Counselor- Lead
Anderson Cherokee Community Enrichment Services
01.2022 - 08.2024
- Conducted individual, family, and group counseling sessions along with crisis interventions for clients of all ages.
- Assessed client needs and developed individualized treatment plans
- Documented progress notes and maintained confidential clinical records
- Coordinated referrals with community agencies and support services
- Collaborated with multidisciplinary teams to support care continuity
- Supervised caseload management and guided staff on counseling best practices
Mental Health Intake Coordinator
Anderson Cherokee Community Enrichment Services
05.2020 - 01.2022
- Screened and assessed clients seeking mental health support, ensuring appropriate service alignment. Coordinated mental health services for clients, facilitating access to essential resources and support. Delivered crisis services to clients in urgent situations.
- Coordinated intake screenings, eligibility verification, and client referrals for community enrichment programs
- Collected and entered confidential client information into case management systems with strong accuracy
- Scheduled intake appointments and maintained consistent communication with applicants, families, and service providers
Crisis Intervention Specialist
Anderson Cherokee Community Enrichment Services
02.2018 - 05.2020
- Delivered information on IDD programs and services to individuals with IDD and their families, enhancing their understanding of available resources. Collaborated with team members to identify individuals with IDD at risk of requiring crisis services, facilitating timely interventions. Provided intervention and prevention crisis services to individuals with IDD, supporting their stability and well-being.
- Conducted crisis assessments and developed immediate safety plans for individuals in acute distress.
- De-escalated volatile situations using trauma-informed intervention and active listening techniques.
- Coordinated referrals to mental health, housing, and community support services.
Intellectual Disabilities Service Coordinator
Anderson Cherokee Community Enrichment Services
03.2016 - 02.2018
- Coordinated and monitored services, crisis intervention, and assessments for individuals with intellectual disabilities enrolled in HCS, TxHmL, GR, and CFC services.
- Coordinated client services, scheduling, and follow-up to support timely access to community programs.
- Managed intake documentation and service records with accuracy and confidentiality.
- Liaised with staff, families, and external providers to resolve service needs and communication gaps.
Education
Master of Art - Clinical Mental Health Counseling
University of Texas at Tyler
Tyler, Texas01-2016
Bachelor of Science - Psychology
University of Texas at Tyler
Tyler, Texas01-2012
Skills
Staff management
Training and mentoring
Attention to detail
Complex Problem-solving
Goal-oriented
Interpersonal communication
Active listening
Certification
Licensed Professional Counselor - Texas LIC 77236, Colorado LIC 0020662
Timeline
Clinical and Recovery Services Supervisor
Anderson Cherokee Community Enrichment ServiceS
08.2024 - Current
Licensed Professional Counselor- Lead
Anderson Cherokee Community Enrichment Services
01.2022 - 08.2024
Mental Health Intake Coordinator
Anderson Cherokee Community Enrichment Services
05.2020 - 01.2022
Crisis Intervention Specialist
Anderson Cherokee Community Enrichment Services
02.2018 - 05.2020
Intellectual Disabilities Service Coordinator
Anderson Cherokee Community Enrichment Services
03.2016 - 02.2018
Bachelor of Science - Psychology
University of Texas at Tyler
Master of Art - Clinical Mental Health Counseling
University of Texas at Tyler