Emily Guerrero
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Specialist CDA
Xcel Energy
02.2023 - Current
- Run daily performance reports for agents.
- Back office work such as call pulls, call backs, invalid transfers, meter test review.
- Review agents calls providing feedback for improvement
- Executive complaints working with other departments to ensure the customer's concern are addressed.
- Project work
- Assist agents with complex calls
Customer Service Representative
Xcel Energy
07.2021 - 02.2023
- Assist customers with start/stop/transfer orders, payments, and reporting gas and electric emergency. Discussing billing question while educating customers on different products available and energy saving tips.
- Help mentor new hires during and after training.
- Helping with call pulls and call backs
Special Education Teaching Assistant
Sparta Area School District
03.2021 - 06.2021
- Assist teachers in classrooms with lessons in the classroom
- Worked with students on the Autism Spectrum completing their school work and keeping their schedule throughout the day
Second Assistant Manager
McDonald's
09.2014 - 03.2021
- Help guest place order and prepare orders while running shift
- Create crew schedules and training schedules for new hires
- Help with train both new crew members and new managers.
- Developed the food cost program
The Bank of Carbondale
02.2018 - 05.2018
- Help customers with banking needs such as withdrawals, deposits, and loan payments
Front Desk Agent
Best Western
10.2017 - 02.2018
- Check guests in and out
- Run night audit
- Prepare breakfast
Education
High School Diploma -
Central High School
05-2017
Certification
DPI Special Education Program Aide License, 06/01/25, 870518
Timeline
Senior Specialist CDA
Xcel Energy
02.2023 - Current
Customer Service Representative
Xcel Energy
07.2021 - 02.2023
Special Education Teaching Assistant
Sparta Area School District
03.2021 - 06.2021
The Bank of Carbondale
02.2018 - 05.2018
Front Desk Agent
Best Western
10.2017 - 02.2018
Second Assistant Manager
McDonald's
09.2014 - 03.2021
High School Diploma -
Central High School
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