Emily Hadfield
Somerville,MA
Summary
Seasoned sales professional with a proven track record at Toast as an Emerging Markets Account Executive. Now seeking my next challenge with a job in management within the Toast Emerging Markets team. I am passionate about helping others, and furthering the mission of Toast to "Be There" for our communities.
Overview
6
6
years of professional experience
Work History
Emerging Markets Account Executive - Mandarin
Toast
Remote
11.2022 - Current
- Follow up on marketing-qualified leads in my TAM to achieve quarterly quota.
- Conduct discovery calls and demos in Mandarin and English.
- Create and review quotes and contracts in Mandarin.
- Mentor and assist fellow reps in the role/pursuing the role
- Work with various departments cross-functionally to ensure customer success.
- Proficient in Sandler sales techniques, Salesforce, Okta, WeChat, Slack, and Zoom.
- Gather data on competitors' pricing, products, and promotional activities.
- Develop and maintain relationships with new and existing clients to increase sales revenue.
Customer Success and Sales Manager
Touch Education Technology
Cambridge, USA
02.2022 - Current
- Knowledgable on courses and material provided by MIT and Harvard Business School
- Nurture 300+ leads per month, converting them to sales
- Achieve $50k+ in monthly revenue
- Manage domestic (American) Chinese student pipeline
- Engage in regular bilingual meetings with clients to ensure superior customer satisfaction
- Host biweekly informational webinars in Mandarin to prospective clients
- Proficient in SalesForce, WeChat (Customer communication), Slack, 红书
Youth Soccer Coach
Somerville Youth Soccer
Somerville, USA
04.2021 - Current
- Ensured compliance with all league, association, and safety regulations and standards.
- Encouraged team spirit, sportsmanship, and teamwork among the athletes.
- Provided feedback on individual players' performances during practices and games.
- Organized and ran practice drills for soccer players to develop their skills.
- Developed and implemented comprehensive training programs tailored to enhance team performance and individual player development.
Associate Director
AcceptU
Newton, USA
07.2019 - 02.2022
- Design marketing strategies and plan events for graduate counseling services
- Generate leads and execute subsequent sales
- Manage partnerships with Chinese college student groups
- Engage in regular bilingual meetings with clients to ensure superior customer satisfaction
- Manage Chinese social media platforms (WeChat and Weibo)
Education
Bachelor of Arts - Chinese Language (Mandarin)
University of Rhode Island
Kingston, RI05.2019
Bachelor of Science - Global Business Management
University of Rhode Island
Kingston, RI05.2018
Skills
- Consultative sales
- Solution selling
- Sales quota achievement
- Territory management
- Interpersonal skills
- Systems and software expertise
- Customer relationship management (CRM)
- Pipeline management
- Mentoring experience
- Public speaking
Studyabroadexperience
- Beijing Union University, 09/01/18, 06/01/19
- Beijing Normal University (Princeton in Beijing), 01/01/16, 01/01/16
- Zhejiang University, 06/01/17, 07/01/17
Languages
Chinese (Mandarin)
Professional
French
Limited
Timeline
Emerging Markets Account Executive - Mandarin
Toast
11.2022 - Current
Customer Success and Sales Manager
Touch Education Technology
02.2022 - Current
Youth Soccer Coach
Somerville Youth Soccer
04.2021 - Current
Associate Director
AcceptU
07.2019 - 02.2022
Bachelor of Arts - Chinese Language (Mandarin)
University of Rhode Island
Bachelor of Science - Global Business Management
University of Rhode Island
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