Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Hall

Penn Yan ,NY

Summary

Reliable postal service mail carrier with seasoned experience in handling and delivering mail promptly and accurately. Skilled in navigating complex routes, ensuring secure and efficient delivery of parcels and correspondence. Demonstrated ability to maintain high customer satisfaction through effective communication and problem-solving. Contributed to improving operational efficiency by suggesting route optimizations that were later implemented.

Overview

20
20
years of professional experience

Work History

Part Time Flex Rural Mail Carrier

United Postal Service
Penn Yan, New York
10.2016 - Current
  • Collected payments for COD items, postage due, and other fees as required.
  • Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
  • Ensured proper handling of fragile packages requiring special care.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Provided excellent customer service while interacting with customers on route.
  • Verified accuracy of addresses before delivering mail or parcels.
  • Obtained signatures for registered, certified, and insured mail.
  • Obtained receipts for registered and certain insured mail.
  • Maintained accurate records of deliveries.
  • Notified supervisor immediately if any irregularities were found during the route delivery process.
  • Delivered various types of mail on routes according to strict timelines.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Identified hazardous materials that may pose risk to public safety.
  • Recorded address changes to redirect mail for residences or businesses.
  • Followed established protocols for secure package delivery at customer locations.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Assisted customers with inquiries regarding postal services and regulations.
  • Handled undeliverable mail in accordance with established procedures.
  • Organized mail for delivery in a timely manner according to established routes and schedules.
  • Communicated effectively with supervisors regarding route progress or changes.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Delivered mail to residents and business within assigned area.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Responded promptly to emergency situations when called upon.
  • Maintained accurate records of daily deliveries.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Adhered to all USPS policies and procedures related to delivering mail.
  • Reported any safety or security incidents encountered during the course of duty.
  • Inspected mailboxes along route ensuring they are properly maintained and secured.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Entered change of address orders into computers to process forwarding address stickers.

Substitute Teacher 6th-12th

Penn Yan Central School District
Penn Yan , NY
04.2005 - Current
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Adapted teaching methods to accommodate diverse learning styles.
  • Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
  • Graded tests and assignments using head teacher's grading guidelines.
  • Encouraged positive behavior among students through effective communication techniques.
  • Explained assignments and relayed information from lead teacher.
  • Utilized educational technology to enhance learning experiences.
  • Followed established lesson plans to continue learning trajectory.
  • Organized lesson plans and activities for students.
  • Developed creative learning strategies to engage all types of learners.
  • Ensured that each student had access to appropriate materials and resources.
  • Assisted with classroom management issues when needed.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Facilitated discussions to encourage critical thinking and student engagement.
  • Assisted struggling students with classroom assignments with one-on-one tutoring.

Medical Receptionist

Finger Lakes Medical Associates
Geneva , NY
10.2013 - 10.2016
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Checked patients in and out for appointments and collected co-payments.
  • Completed relevant insurance and other claim forms.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Verified insurance coverage for appointments and collected co-payments as required.

Education

Bachelor of Science - Educational Studies, Political Science

Keuka College
Keuka Park, NY
05-2008

Associate of Science - Educational Studies

Finger Lakes Community College
Canandaigua, NY
05-2004

Skills

  • Mail distribution
  • Postal regulations
  • Scheduling flexibility
  • Prioritization
  • Address verification
  • Geographical expertise
  • Observation
  • Customer service
  • Professionalism
  • Serve customers
  • Mail collection
  • Time management abilities
  • Dependability
  • Sorting mail
  • Load balancing
  • Task prioritization

References

  • Heather Durkee, (315) 536-6159
  • Molly Linehan (315) -694-0092
  • Judy Hannan (315)-694-3518

Timeline

Part Time Flex Rural Mail Carrier

United Postal Service
10.2016 - Current

Medical Receptionist

Finger Lakes Medical Associates
10.2013 - 10.2016

Substitute Teacher 6th-12th

Penn Yan Central School District
04.2005 - Current

Bachelor of Science - Educational Studies, Political Science

Keuka College

Associate of Science - Educational Studies

Finger Lakes Community College

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