Emily Hansen
Portland
Summary
Experienced with delivering exceptional customer service in dynamic environments. Utilizes strong communication and teamwork skills to ensure efficient operations. Knowledge of best hospitality practices and guest satisfaction strategies.
Overview
8
8
years of professional experience
Work History
FOH Team Member
Din Tai Fung
Portland, OR
04.2026 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Coordinated front-of-house operations, maintaining efficient workflow during peak hours.
- Trained and mentored new staff on service standards and operational procedures.
- Managed reservations and seating arrangements to optimize guest flow and satisfaction.
- Resolved customer complaints effectively, enhancing overall satisfaction and retention rates.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
Sales Associate
H&M
Portland, OR
10.2023 - 04.2026
- Fostered positive customer interactions to enhance shopping experience and promote brand loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to maintain store presentation and uphold visual merchandising standards.
- Assisted in inventory management, ensuring accurate stock levels through regular audits and restocking procedures.
- Trained new associates on sales techniques and customer service best practices, promoting a cohesive team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess/Server
Olive Branch Cafe and Tea Room
Tacoma, WA
02.2021 - 09.2021
- Welcomed guests, ensuring positive first impressions and smooth seating arrangements.
- Managed reservation system, optimizing table assignments to enhance guest experience.
- Assisted in training new host staff on procedures and customer service standards.
- Coordinated special events, facilitating communication between kitchen and serving teams.
- Monitored dining area for cleanliness, promptly addressing any issues impacting guest satisfaction.
- Developed knowledge of menu items to provide accurate recommendations to guests.
- Handled guest inquiries and concerns with professionalism, contributing to overall satisfaction ratings.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
General Laborer
Built By Balkan
Tacoma, WA
06.2018 - 02.2019
- Collaborated with team members to complete manual labor tasks on time, enhancing workflow productivity.
- Maintained clean work areas by organizing tools and materials, promoting a safe environment for all staff.
- Assisted in loading and unloading materials, improving overall project timelines and reducing delays.
- Followed safety protocols diligently while using hand tools, contributing to a culture of safety on site.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
Education
Bachelor's of Science - Theatre Arts
Portland State University
Portland, OR12-2025
Skills
- Experience with POS system
- Multitasking
- Phone etiquette
- Reservation management
- Money handling
- Training and mentoring
- Stock management
- Guest relations
Timeline
FOH Team Member
Din Tai Fung
04.2026 - Current
Sales Associate
H&M
10.2023 - 04.2026
Hostess/Server
Olive Branch Cafe and Tea Room
02.2021 - 09.2021
General Laborer
Built By Balkan
06.2018 - 02.2019
Bachelor's of Science - Theatre Arts
Portland State University