Emily Happy
Kansas City,MO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Tax Examiner
Internal Revenue Service KC
01.2023 - Current
- Research current tax laws and resolve issues on customer account
- Correspond with customers about changes made on an account
- Locate missing refunds and retrieve funds for customers
- Calculate and verify wages on customer account
Data Entry Clerk
Internal Revenue Service KC
09.2023 - 01.2023
- Input customer information into system
- Ensure quality of taxpayer data
- Quickly and efficiently record information in system
Student Archives Intern
B.D Owens Library Archives
09.2021 - 12.2021
- Pull photos and research to use for social media
- Copy and index digital items for preservation
- Research materials and utilize information for exhibitions
Fulbright Student Intern
University of Victoria Archives
06.2021 - 09.2021
- Research and index English and Spanish newsletters
- Create keywords and search terms using metadata for database
Assistant Librarian Student Cataloger
B.D Owens Library
11.2020 - 07.2021
- Take inventory of current library collections
- Efficiently and accurately enter details of incoming resources
- Repair library materials or weed as necessary
Customer Service Student Worker
F.M Smith Library
08.2018 - 03.2020
- Assist customers with finding library materials
- Check out and accept returns from patrons
- Participate in shelf reading of library collections
Education
BA - Spanish, Public History and Museum Studies
Northwest Missouri State University
Maryville, MO01.2022
Skills
- Sierra
- Koha
- FireAlpaca
- Adobe Photoshop
- Microsoft Office
- PastPerfect
- GIMP
- Adobe PDF
- IDRS
- ISRP
- Microfilm
- Copier/Scanner/Printer use
- Digitization of records
- Graphic novels
- Brochures
- Book covers
- Paintings
- Exhibits
- Tax form proficiency
- Basic accounting principles
- Account discrepancies
- Client confidentiality
- Research
- Software applications
- Tax compliance
- Data interpretation
- Recordkeeping and documentation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Data Entry Clerk
Internal Revenue Service KC
09.2023 - 01.2023
Tax Examiner
Internal Revenue Service KC
01.2023 - Current
Student Archives Intern
B.D Owens Library Archives
09.2021 - 12.2021
Fulbright Student Intern
University of Victoria Archives
06.2021 - 09.2021
Assistant Librarian Student Cataloger
B.D Owens Library
11.2020 - 07.2021
Customer Service Student Worker
F.M Smith Library
08.2018 - 03.2020
BA - Spanish, Public History and Museum Studies
Northwest Missouri State University
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