Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Emily Harris

Veterinary Assistant
Valparaiso,IN
Emily Harris

Summary

Authorized to work in the US for any employer

Polite and professional individual. Successful in applying strong communication and problem-resolution skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

7
years of professional experience

Work History

Emergency Veterinary Care Centers

Veterinary Assistant
11.2022 - Current

Job overview

  • Provided customer support to clients, answering questions and addressing concerns.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Explained payment options and hospitalization to clients.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Helped with the training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Answered owner animal health questions and advised on best care practices.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Managed medical intervention and therapy for animals in collaboration with the veterinarian.
  • Restrained animals for examination and treatment.
  • Assisted in the examination and treatment of animals in the veterinary clinic.
  • Administered injections, oral medications, and topically applied medications prescribed by the veterinarian.
  • Cleaned, sterilized, and maintained kennels, operating rooms, and surgical equipment.
  • Followed safety protocols for handling animals.
  • Kept detailed records of animal treatments and medications.
  • Cleaned, sterilized, and maintained surgical instruments and equipment.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Observed animals for signs of distress or illness.
  • Monitored vital signs and provided nursing care for animals.
  • Collected and processed samples for laboratory testing.
  • Educated clients on post-surgical care and nutrition.

Arbor View Animal Hospital

Veterinary Assistant
01.2021 - 08.2022

Job overview

  • Prep and monitor patients for surgery
  • Perform dental cleanings on dogs and cats
  • Assist and perform blood draws
  • Extensive knowledge of care and handling of exotic animals
  • Run in house bloodwork and urine samples as well as prep specimens to be sent to a lab
  • Ensure all in-house patients are properly cared for
  • Perform CPR if needed
  • Take rooms and obtain history for veterinarian
  • Ensure clients are happy with their visit and understand instructions to go home
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Have an understanding of all the medications
  • Properly fill medications and go over instructions with the owner
  • Answer phones and help clients schedule appointments and answer questions
  • Aid in rehab of wildlife
  • Availability for on-call exotic emergencies
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.

Vale Park Animal Hospital

Veterinary Assistant
06.2020 - 01.2021

Job overview

  • Ensuring that clients and pets feel welcome and comfortable
  • Assisting veterinarians to provide complete care for the pet
  • Educating clients on all aspects of pet health
  • Maintaining complete and accurate medical records
  • Filling prescriptions as directed by a veterinarian, and explaining prescription directions to clients
  • Assisting receptionists with check-in and checkout procedures and providing telephone support
  • Preparing various laboratory tests
  • Suggesting dietary products and other services to clients
  • Keeping the facility clean and well maintained
  • Using safe restraining techniques
  • Assisting in taking X-rays

Jeremy Owen DVM

Veterinary Assistant
08.2019 - 06.2020

Job overview

  • Ensure everything is stocked and prepped for use
  • Assist in holding and restraining horses during exams
  • Clean and sterilize instruments, equipment, and tools
  • Administer medications
  • Assist vet with surgical procedures
  • Maintained positive and professional connections with my peers and the general public
  • Aid in the use of X-ray and ultra sound machines
  • Prep injection sites
  • Assist in blood draws
  • Accurately fill out paperwork to send to labs
  • Prep blood tubes to be sent for testing

Indiana Horse Racing Commission

Test barn attendant
03.2019 - 08.2019

Job overview

  • Prep test barn for use before races
  • Procure a urine sample of each horse entering the test barn for testing
  • Verify the tattoo/freeze brand of each horse entering the test barn
  • Verify whip welts, cuts, etc
  • On horses as assigned
  • Maintain the test barn in a clean and orderly fashion

Conduent

Agent
11.2018 - 03.2019

Job overview

  • Answer inbound calls from individuals having problems with their smartphones and computers
  • Provide troubleshooting to customers
  • Work with customers to solve all inquires
  • Recommend products or solutions that best suit customer
  • Ability to navigate through multiple computer applications with speed and accuracy
  • De-escalated and resolved customer complaints with punctual, polite, and professional service.
  • Informed clients of policies and procedures.
  • Established strong customer relationships, building recommendations and loyalty.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Handled and promptly resolved customer complaints to maintain professional relationships.

Round The Clock Restaurant

Waitress/Hostess
11.2017 - 07.2018

Job overview

  • Greet guest upon arrival
  • Seat guest in a clean environment
  • Take food and drink orders from customers accurately and with a positive attitude
  • Deliver food in a timely manner
  • Engage with customers in a friendly manner
  • Knowledge of the menu, with the ability to make suggestions
  • Ensure tables are enjoying their meals and take action to correct any problems
  • Sanitize back of house and tables at end of shift
  • Responding to complaints and helping to resolve them
  • Answering phone calls, taking reservations and answering questions
  • Providing great customer service

Laporte Animal Hospital

Kennel Worker
06.2016 - 06.2017

Job overview

  • Sanitize entire hospital including surgery room to insure no diseases were spread and create a clean environment
  • Feed dogs and cats on a daily basis
  • Administer medicine when necessary
  • Exercise dogs of all sizes
  • Give fluids to patients
  • Run feces and urine test
  • Assist in drawing blood
  • Welcome guest upon arrival
  • Answer phone and set appointments
  • Help explain medical information to clients

Education

Laporte High School
La Porte, IN

High
08.2018

University Overview

Skills

  • Customer Service Skills
  • Computer Skills
  • Resolving Issues
  • Sales and Upselling
  • Product or Service Expertise
  • Cool Under Pressure

Timeline

Veterinary Assistant
Emergency Veterinary Care Centers
11.2022 - Current
Veterinary Assistant
Arbor View Animal Hospital
01.2021 - 08.2022
Veterinary Assistant
Vale Park Animal Hospital
06.2020 - 01.2021
Veterinary Assistant
Jeremy Owen DVM
08.2019 - 06.2020
Test barn attendant
Indiana Horse Racing Commission
03.2019 - 08.2019
Agent
Conduent
11.2018 - 03.2019
Waitress/Hostess
Round The Clock Restaurant
11.2017 - 07.2018
Kennel Worker
Laporte Animal Hospital
06.2016 - 06.2017
Laporte High School
High

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Emily HarrisVeterinary Assistant