Emily Hart
Lakeland,FL
Summary
Motivated Customer Service Representative that strives to promote exceptional customer service resulting in ultimate customer satisfaction.
Proven to be one of top employees in previous Customer Services positions due to the ability to do quality work within high-stress environments while maintaining a quick work pace. Resourceful and results-driven with a passion for growth and efficiency, to bring forth a motivated attitude. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
5
5
years of professional experience
Work History
Waitress/Certified Trainer
Twin Peaks Restaurants
Lakeland, FL
07.2024 - Current
- Developed positive relationships with regular customers through friendly conversation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
Substitute Teacher, K-12
Kelly Educational Services
Lakeland, FL
01.2024 - Current
- Managed classroom environments to ensure a safe and productive learning experience.
- Followed established lesson plans to continue learning trajectory.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Utilized various teaching techniques to motivate students and foster their academic growth.
Sales Associate/Manager
HOBBY LOBBY Retail Stores
Lakeland, FL
11.2019 - 01.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Trained new employees in proper handling of artwork, use of tools and equipment, customer service techniques, and safety procedures.
- Developed trusting relationships with customers by making personal connections.
Education
Bachelor of Science - Business Administration And Management
Polk State College
Lakeland, FL05-2026
Associate of Arts - Education
Polk State College
Lakeland, FL12-2023
Skills
- Customer service
- Time management
- Motivated
- Microsoft Office
- Problem solving
- Organizational skills
- Management experience
- Employee training
Accomplishments
- Advanced Communications in Business
- Computer Applications Business
Timeline
Waitress/Certified Trainer
Twin Peaks Restaurants
07.2024 - Current
Substitute Teacher, K-12
Kelly Educational Services
01.2024 - Current
Sales Associate/Manager
HOBBY LOBBY Retail Stores
11.2019 - 01.2024
Bachelor of Science - Business Administration And Management
Polk State College
Associate of Arts - Education
Polk State College
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