Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Headley

North Charleston,SC

Summary

Proven track record in enhancing customer experiences and sales at CBD Farmacy, adept in POS system operation and effective communication. Spearheaded inventory management and sales strategies, resulting in significant business growth. Excelled in roles from Server to Store Supervisor, demonstrating leadership, upselling, and cross-selling skills.

Overview

10
10
years of professional experience

Work History

Halls Chophouse

The Hall family
Summerville, SC
01.2025 - 06.2025
  • Conducted regular inventories of supplies and reported shortages or discrepancies immediately.
  • Provided excellent customer service by attending to guests' needs quickly and efficiently.
  • Managed a team of Food Runners while providing guidance on proper procedures.
  • Monitored food quality and presentation standards.
  • Responded promptly to complaints or issues raised by guests regarding their orders.
  • Kept track of daily specials and communicated changes with waitstaff promptly.
  • Collaborated with team members to achieve daily goals within specified time frame.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Demonstrated ability to multi-task by performing additional duties as assigned.

Store Associate

CBD Farmacy
Columbia, SC
02.2022 - 03.2025
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Described merchandise and explained use, operation and care.
  • Maintained up-to-date knowledge of industry standards, regulations and best practices.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Server

the Junction Kitchen and Provisions
North Charleston, SC
06.2023 - 10.2024
  • Presented menus and answered questions regarding items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Expo Runner

Hendrix Foodservice Equipment
Columbia, SC
03.2021 - 07.2022
  • Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
  • I started as a host, and quickly moved my way up. There were days when I booked the reservations, cleared and set the table, seated the guests when they arrived, plated and ran their food, served the drinks, and then repeated.
  • I would essentially do whatever anyone needed in the moment, whether it was barback, kitchen prep, food runner, host, etc.

  • Presented menus and answered questions regarding items.
  • Maintained cleanliness and orderliness of event areas before, during, and after events.

Host

Spotted Salamander Catering
Columbia, SC
05.2018 - 08.2018
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Developed long-term relationships with customers to increase opportunities for repeat business, as much of our business was based on the regulars.

Store Supervisor

Artana Mooney
Columbia, SC
09.2015 - 05.2017
  • Dealt with customer complaints and rectified product and service issues.
  • Increased sales by optimizing in-store promotional strategies.
  • Maintained records of items shipped, received, or transferred to another location.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.

Education

Some College (No Degree) - Marketing

University of South Carolina
Columbia, SC

Skills

  • Effective communication
  • POS system operation
  • Customer service
  • Upselling and cross selling
  • Sales analysis
  • Flexible and adaptable

Timeline

Halls Chophouse

The Hall family
01.2025 - 06.2025

Server

the Junction Kitchen and Provisions
06.2023 - 10.2024

Store Associate

CBD Farmacy
02.2022 - 03.2025

Expo Runner

Hendrix Foodservice Equipment
03.2021 - 07.2022

Host

Spotted Salamander Catering
05.2018 - 08.2018

Store Supervisor

Artana Mooney
09.2015 - 05.2017

Some College (No Degree) - Marketing

University of South Carolina

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