Rabar Rahman
Nashville,Tennessee
Summary
Proven Operations Manager with a track record of enhancing guest satisfaction . High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
6
6
years of professional experience
Work History
Operations Manager-Tennessee Performing Arts Center, Halls Chophouse, The River House, City Winery, Ruth's Chris, and Grand Hyatt Hotel.
Metropolis Technologies, Inc.
Nashville, TN
08.2023 - Current
- Led workflow optimization and reduced wait times by 20%
- Successfully hired and trained 35 valets
- Managed multiple teams of up to 25 valets in one location
- Staff coordination
- Monitored and controlled expenses within budget
- Successfully imported a new valet procedure to reduce
- Manager daily operations including scheduling, staffing and inventory control
- Keeping up with PNL, monthly spreadsheets and payroll
- Resolved customer and client complaints promptly
- Managed valet services and achieved a 5-star rating for guest satisfaction
Shift Lead- Virgin Hotel, Tennessee Performing Arts Center, Hotel Indigo
Metropolis Technologies, Inc.
Nashville, TN
12.2021 - 08.2023
- Communicated effectively with hotel staff to ensure a seamless guest experience
- Handled cash transactions and processed payments for valet service capture rate from 80% to 98%
- Supervised a team of twelve valet attendants, ensuring a smooth operation during high-traffic periods
- Performed regular vehicle inspections to identify potential damage prior to the valet
- Successfully denied four claims by performing inspections prior
- Implemented new strategies to retrieve vehicles to reduce patrons' wait times
- Such as creating a new location system
- Received various five-star name mentions across multiple properties
Supervisor
Chicago Style Gyros
Nashville, TN
03.2020 - 12.2021
- Directed staff activities and coordinated operations
- Assisting in training
- Providing exceptional customer service and leadership
Manager
Fat Mo's
Nashville, TN
12.2018 - 02.2020
- Delegated tasks and streamlined goals, increasing efficiency
- Improved service quality, improving customer satisfaction rating
Education
Bachelor of Business Administration - Finance
Middle Tennessee State University
Murfreesboro, TN05.2026
Skills
- Financial Analysis
- Budgeting and Cost Control
- Training Management
- Staff Management
- Strategic Planning
- Forecasting
- Policies and Procedures
- Business Leadership
- Hospitality
- Problem-Solving
- Safety and Compliance
- Client Relations and Guest Service
- Performance reporting
- Performance monitoring
- Incidents management
- Cross-functional communication
Timeline
Operations Manager-Tennessee Performing Arts Center, Halls Chophouse, The River House, City Winery, Ruth's Chris, and Grand Hyatt Hotel.
Metropolis Technologies, Inc.
08.2023 - Current
Shift Lead- Virgin Hotel, Tennessee Performing Arts Center, Hotel Indigo
Metropolis Technologies, Inc.
12.2021 - 08.2023
Supervisor
Chicago Style Gyros
03.2020 - 12.2021
Manager
Fat Mo's
12.2018 - 02.2020
Bachelor of Business Administration - Finance
Middle Tennessee State University
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