Emily Hensley
Hi Vape and Smoke
Port Richey,FL
1
Certification
10
years of professional experience
Results-driven manager with expertise in team leadership, operations management, and strategic planning. Proven track record in implementing sales strategies and enhancing staff training to improve customer satisfaction and operational efficiency.
Work History
Manager
1 Year 9 Months- Oversaw daily operations, ensuring compliance with industry regulations and safety standards.
- Managed inventory control processes, optimizing stock levels to meet customer demand.
- Led team training sessions, fostering a culture of continuous improvement and skill development.
- Implemented new sales strategies, enhancing customer engagement and satisfaction rates.
- Analyzed sales data to identify trends and inform strategic business decisions.
- Developed operational procedures that improved workflow efficiency across departments.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Licensed Practical Nurse
1 Year 7 Months- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patients' vital signs and reported changes to nursing staff.
- Assisted in daily living activities, promoting patient independence and comfort.
- Documented patient care activities accurately in electronic health records.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Educated patients and families on health management and medication adherence.
- Implemented infection control protocols, ensuring a safe environment for patients.
- Provided emotional support to patients, enhancing overall well-being during recovery.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
Medical Technician
2 Years 5 Months- Conducted routine laboratory tests to ensure accurate patient diagnoses.
- Maintained and calibrated medical equipment for optimal performance.
- Assisted in preparing samples for analysis, adhering to strict protocols.
- Documented test results and maintained organized records for compliance.
- Collaborated with healthcare professionals to enhance patient care quality.
- Trained junior technicians on standard operating procedures and safety measures.
- Implemented process improvements that increased testing efficiency and accuracy.
Certified Nursing Assistant
2 Years 8 Months- Assisted patients with daily living activities to enhance comfort and dignity.
- Monitored vital signs, documenting changes to ensure accurate patient care.
- Communicated effectively with healthcare team to coordinate patient treatment plans.
- Supported patient mobility through safe lifting techniques and equipment usage.
- Maintained cleanliness and organization of patient areas for optimal hygiene standards.
Team Leader Manager
2 Years 3 Months- Led team in delivering exceptional customer service, resulting in increased guest satisfaction.
- Streamlined operational processes to enhance efficiency and reduce wait times.
- Mentored and trained new employees on company standards and best practices.
- Developed staff schedules, ensuring optimal coverage during peak hours.
Education
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Operations management
Project management
Cross-functional teamwork
Project planning
Customer relationship management (CRM)
Shift scheduling
Staff development
Performance management
Sales techniques
Policy implementation
Conflict resolution
Schedule preparation
Sales management
Workforce management
Performance evaluations
Business administration
Marketing
Budget control
Certification
Serv safe certifications
- food and alcohol
- food manager
Timeline
Licensed Practical Nurse
The Barrington
12.2024 - 07.2026Read More
Manager
Hi Vape and Smoke
11.2024 - CurrentRead More
Medical Technician
The Barrington
02.2022 - 07.2024Read More
Certified Nursing Assistant
Palms Of Largo
11.2018 - 07.2021Read More
Team Leader Manager
Chick-fil-A
01.2017 - 04.2019Read More
Galen College of Nursing
Read More