Emily Heringslake
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Senior Admissions Counselor
Premier Senior Living
02.2020 - Current
- Managed a team of admissions advisors to ensure consistent messaging and support for prospective residents.
- Mentored junior consultants to improve their skills in assessing resident needs and recommending appropriate care solutions.
- Developed strong relationships with residents and families, ensuring open communication and trust.
- Managed budgets, financial reports, and contracts, ensuring fiscal responsibility within the community.
- Collaborated with interdisciplinary teams for optimal resident care and support.
- Negotiated contracts with third-party vendors to secure cost-effective services while maintaining high-quality standards of care.
- Served as a liaison between residents, families, and healthcare providers to address concerns or issues promptly.
- Implemented innovative programs that promoted socialization, mental stimulation, and overall well-being among residents.
- Increased occupancy rates by designing targeted marketing campaigns and conducting comprehensive market analyses.
- Facilitated smooth transitions for new residents moving into the community, minimizing stress during the process.
Intake Manager
Georgia Home Health Care
04.2014 - 02.2020
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Conducted comprehensive analysis of patient data to identify trends and inform strategic planning.
- Conducted detailed tours of facilities, fostering welcoming environment that increased prospective student interest.
- Implemented CRM system to track interactions with prospective patients, improving follow-up strategies and admissions outcomes.
- Guided and supported faculty and staff in development of new programs.
Listing Agent
Keller Williams
10.2010 - 04.2014
- Achieved higher client satisfaction by providing personalized and attentive service during the listing process.
- Assisted clients in navigating complex legal requirements related to property transactions, minimizing delays and facilitating smooth closings.
- Maintained detailed records of all transactions, ensuring efficiency and accuracy in documentation for future reference or audits.
- Implemented innovative marketing strategies that attracted more potential buyers to listed properties, resulting in shorter time on market.
- Conducted thorough research on comparable properties within the local area, enabling informed decision-making regarding listing price adjustments when necessary.
- Developed strong working relationships with fellow real estate professionals, fostering a collaborative environment that benefited both clients and colleagues alike.
- Conducted in-depth market analyses to determine appropriate pricing strategies for each individual property listing.
Education
Bachelor of Science - Human Services
University of Montevallo
Montevallo, ALSkills
- Admissions expertise
- CRM software experience
- Social media proficiency
- Marketing and promotion
- Time management
- Attention to detail
- Critical thinking
- Active listening
- Team building
- Interpersonal skills
- Analytical skills
- Program development
Timeline
Senior Admissions Counselor
Premier Senior Living
02.2020 - Current
Intake Manager
Georgia Home Health Care
04.2014 - 02.2020
Listing Agent
Keller Williams
10.2010 - 04.2014
Bachelor of Science - Human Services
University of Montevallo
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