Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Hernandez

Cicero,IL

Summary

  • Phlebotomist Technician Certified
  • CPR Certified
  • Bilingual in both English and Spanish and can properly speak, write, and translate in both
  • Customer Service Skills
  • Problem Solving Abilities and Critical Thinking
  • Confidentiality, Discretion, and Good Judgement
  • Sanitation Protocols
  • Dynamic individual with hands-on experiences
  • Effective Time Management

Overview

3
3
years of professional experience

Work History

Amri Juice Bar

Rozy
05.2022 - Current
  • Developed creative marketing strategies to boost brand visibility and attract new customers.
  • Trained new hires on juice bar protocols, fostering a supportive work environment that encouraged growth and development.
  • Established a positive workplace culture that encouraged open communication and teamwork, resulting in high employee retention rates and increased job satisfaction.
  • Maintained strict compliance with health and safety regulations, ensuring a clean and safe workplace for both staff members and customers.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly to capitalize on popular items or seasonal preferences.

Snow Dragon

Mike
05.2021 - 05.2022
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
  • Monitored customer feedback to improve barista performance and customer service.

Education

Phlebotomist Technician Certified -

Nirvana Institute INC
4650 S King Dr, Chicago, IL 60653

High School Diploma -

Morton East High School
2423 S Austin Blvd, Cicero
06.2022

Skills

  • CPR Certified
  • Venipuncture Technique
  • HIPAA Compliance
  • Patient Communication
  • Blood culture collection
  • Specimen labeling
  • Professionalism and Ethics
  • Capillary puncture
  • Patient identification
  • Sample handling
  • Needlestick Safety
  • Skin Puncture Technique
  • Order of draw
  • Communication abilities
  • Hand washing
  • Blood smear preparation

Timeline

Amri Juice Bar

Rozy
05.2022 - Current

Snow Dragon

Mike
05.2021 - 05.2022

Phlebotomist Technician Certified -

Nirvana Institute INC

High School Diploma -

Morton East High School

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Emily Hernandez