Emily Hickling
Milton,FL
Summary
Team-oriented Bakery Clerk experienced in weighing, packaging and labeling bakery products and refilling and rotating items to maintain well-stocked inventory. Friendly and reliable individual with solid organizational and prioritization abilities paired with excellent customer service skills. Dependable individual with willingness to learn and perform new tasks.
Overview
8
8
years of professional experience
Work History
Bakery Clerk
Publix
Milton, FL
03.2022 - Current
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Operated POS system to process bakery sales transactions.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Provided customers with detailed information about available services and products in bakery.
- Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
- Adhered to food safety protocols to protect customers.
- Replenished bakery cases and faced products throughout each shift.
- Completed timely and thorough shift change procedures.
- Suggested appropriate products and answered questions for customers.
- Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
- Consulted with customers to provide advice about designs and document requirements.
Bagger
Publix
Eustis, FL
09.2018 - 07.2019
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Retrieved grocery carts from parking lot and returned to appropriate areas.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Greeted customers to build rapport and increase customer satisfaction.
- Answered customer questions regarding products and store services.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Bagged customer items in alignment with industry best practices.
- Returned unwanted merchandise to appropriate store shelves.
- Illustrated solid work ethic and commitment through consistent attendance.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Stocked shelves when needed and notated shortages.
- Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
- Assembled cartons, crates and containers to prepare for shipping.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Collected shopping carts from parking lot and returned to store.
- Assisted customers with unloading purchases onto conveyor belt at checkout.
- Collected empty carts and returned groups to store.
- Delivered courteous, prompt service by quickly attending to customer needs and requests.
- Connected customers with associate or member of management to handle advanced needs.
- Demonstrated product expertise and directed guests to product locations.
- Inspected outgoing shipments to maintain quality assurance standards.
- Delivered customer service to shoppers in order to provide product knowledge and help customers select best products.
- Supported associates and management through superior performance and commitment to meeting team goals.
- Placed store merchandise in neat arrangements on shelves and displays to maximize sales and customer satisfaction.
- Packed customer purchases carefully using tissue and bubble wrap to prevent damages.
- Checked store shelves to determine items requiring immediate restock.
- Checked prices for accuracy and reported inconsistencies to [Job title].
- Explained return and replacement policies to educate and inform patrons.
Education
Technical - Business Finance And Office Administration
Jacksonville Job Corps Center
Jacksonville Fl03.2021
High School Diploma -
Mount Dora High
Mount Dora05.2019
Skills
- Customer Service
- Attention to Detail
- Food Safety
- Strong Communication and Interpersonal Skills
- Verbal and Written Communication
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Product Knowledge
- Ability to Lift 40 pounds
- Sales and Promotions
- POS System Operation
Timeline
Bakery Clerk
Publix
03.2022 - Current
Bagger
Publix
09.2018 - 07.2019
High School Diploma -
Mount Dora High
Technical - Business Finance And Office Administration
Jacksonville Job Corps Center