Emily Hicks
Wausau
Summary
Experienced server with a strong background in customer service and food delivery. Demonstrated ability to accurately take orders, monitor dining room cleanliness, and handle cash transactions while adhering to company policies. Maintained comprehensive knowledge of menu items and specials, ensuring guests received prompt and courteous service. Effectively communicated with kitchen staff to accommodate special requests and resolve any issues that arose during service.
Overview
3
3
years of professional experience
Work History
Server
Old Florida Fish House
Santa Rosa Beach
01.2023 - 12.2024
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Garnished dishes and beverages to serve visually appealing menu items.
- Presented menus and answered questions regarding items.
Server
Shrimp Basket
Panama City Beach
07.2021 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Addressed complaints to kitchen staff and served replacement items.
Education
Licensed Practical Nurse - Nursing
Panhandle Technical College
Chipley, FL02-2026
Skills
- Patient care
- Medication administration
- Vital signs monitoring
- Clinical documentation
- Customer service
- Communication skills
- Problem solving
- Order accuracy
- POS operation
- Item promotion
- Wine service
- High volume dining
- Table bussing
- Food delivery
- Positive and professional
- Beverage preparation
- Wine pairing
Timeline
Server
Old Florida Fish House
01.2023 - 12.2024
Server
Shrimp Basket
07.2021 - 01.2023
Licensed Practical Nurse - Nursing
Panhandle Technical College