Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hidalgo

Emily Hidalgo

Fontana ,CA

Summary

Motivated and detail-oriented professional with a diverse background in hospitality, customer service, and sales. Proven ability to manage cleanliness standards and provide exceptional customer service. Skilled in team leadership and maintaining professionalism. Seeking opportunities to leverage skills and contribute to the success of a reputable organization.

Overview

5
5
years of professional experience

Work History

Sever

Texas Roadhouse
03.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Cook

Texas Roadhouse
08.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Host

Black Angus
06.2023 - 12.2023
  • Provided excellent customer service by promptly addressing customer inquiries and concerns.
  • Managed reservations, seating arrangements, and handled cash transactions.
  • Assisted in maintaining a clean and organized reception area.

Host

Texas Roadhouse
11.2021 - 05.2023
  • Welcomed guests and managed seating arrangements in a fast-paced restaurant environment.
  • Answered phone calls and provided information on reservations and menu options.
  • Collaborated with the team to ensure smooth operations during peak hours.

Receptionist

SMC
01.2022 - 06.2022
  • Greeted and assisted visitors, ensuring a positive first impression.
  • Managed phone calls, emails, and scheduling appointments.
  • Handled administrative tasks such as filing and data entry.

Team Lead

Charleys
07.2021 - 10.2021
  • Led a team of employees, providing guidance, training, and support.
  • Ensured efficient operations and exceptional customer service.
  • Handled scheduling, inventory management, and cash handling responsibilities.

Clerk

Resilient Trucking
08.2020 - 02.2020
  • Managed paperwork, including invoices, bills of lading, and delivery records.
  • Coordinated with drivers and dispatchers to ensure timely deliveries.
  • Handled customer inquiries, resolved issues, and provided updates on shipment status.

Education

High school Diploma - undefined

Eisenhower high school
01.2021

Skills

  • Detail Orientation
  • Managing Cleanliness
  • Hospitality
  • Sales Specialist
  • Communication skills
  • Adaptability
  • Problem-solving
  • Critical thinking
  • Exceptional customer service
  • Safe food handling
  • Menu memorization
  • Food running
  • Table bussing

Timeline

Sever

Texas Roadhouse
03.2025 - Current

Cook

Texas Roadhouse
08.2024 - Current

Host

Black Angus
06.2023 - 12.2023

Receptionist

SMC
01.2022 - 06.2022

Host

Texas Roadhouse
11.2021 - 05.2023

Team Lead

Charleys
07.2021 - 10.2021

Clerk

Resilient Trucking
08.2020 - 02.2020

High school Diploma - undefined

Eisenhower high school

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