Emily Hileman
Altoona
Summary
Dynamic and results-driven professional with over a decade of experience in business operations and team leadership, specializing in optimizing processes to enhance efficiency and productivity. Expertise in cultivating strong relationships and fostering trust across all organizational levels, ensuring a collaborative and motivated work environment. Recognized for operational excellence, effective communication, and authentic leadership, consistently demonstrating the ability to align strategic vision with practical execution. Committed to driving continuous improvement and achieving organizational goals through innovative solutions and dedicated teamwork.
Overview
12
12
years of professional experience
Work History
Director of Operations
SPENGA
01.2022 - Current
- Partner with CEO and C-suite leaders to propel strategic initiatives for franchise system advancement and operational efficiency.
- Manage operations and performance across national franchise network generating $5m+ in annual revenue
- Built a comprehensive Learning Management System from the ground up to standardize training for all franchisees, GMs, and staff; continuously update content to maintain brand consistency
- Support franchisees through every stage of the lifecycle—from initial discovery calls and pre-sale strategy to launch, operations, and ongoing business performance
- Defined, implemented, and revised operational policies and guidelines.
- Primary contributor in developing KPI metric dashboard and main liaison for overseeing KPIs across entire network.
- Mentor and develop network on sales as an accomplished sales expert
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Operations Support Specialist
SPENGA
06.2021 - 03.2022
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Traveled to studios to train their staff on operational procedures, policies, brand consistency, and sales
- Streamlined training program processes for increased efficiency in all new studios.
General Manager
SPENGA
01.2019 - 01.2022
- Surpassed sales and retention goals, drove SPENGA Fort Collins to profitability within five months during a global pandemic.
- Directed and enhanced staff performance through effective training and motivational techniques.
- Spearheaded lead generation initiatives, leveraged grassroots marketing and social media strategies.
- Managed daily operations, ensured efficient supply ordering, equipment maintenance, and cleanliness standards.
- Built and nurtured community relationships, organized events that fostered local partnerships.
NASM Certified Personal Trainer
Self-Employed
01.2015 - 01.2022
- Built and operated a successful fitness business offering both in-person and virtual training, including private clients, group classes, and wellness programming
- Developed and executed all business operations including marketing, sales, customer acquisition, scheduling, and financial tracking
Product Development Manager
Walmart & Sam’s Club Inc.
01.2014 - 01.2016
- Audited lab processes and implemented new strategies that resulted in an 84% reduction in errors within the first year.
- Expedited antiquated consumer panel result process which resulted in a 71% decrease in output turnaround time.
- Managed a team of 5 to run our sensory lab with cleanliness, effectiveness, and excellent customer service.
- Cross-functional relationships with Vice Presidents of each department and respective buyers.
Education
Master’s of Business Administration -
Capella University
01.2016
Bachelors of Science - Food Science, Cum Laude
Pennsylvania State University
01.2014
Skills
- Strategic planning and execution
- Sales Expertise
- Leadership training
- Performance analysis
- Highly Organized
- Public Speaking
- Project Management
- Strong Communicator
Timeline
Director of Operations
SPENGA
01.2022 - Current
Operations Support Specialist
SPENGA
06.2021 - 03.2022
General Manager
SPENGA
01.2019 - 01.2022
NASM Certified Personal Trainer
Self-Employed
01.2015 - 01.2022
Product Development Manager
Walmart & Sam’s Club Inc.
01.2014 - 01.2016
Bachelors of Science - Food Science, Cum Laude
Pennsylvania State University
Master’s of Business Administration -
Capella University