Emily Hill

Excelled in one-on-one customer communications, showcasing strong interpersonal skills.

• Built a loyal clientele through exceptional customer service and attention to detail in services.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

• Went through a training and test-out to ensure proper knowledge of La Marzocco espresso machines, steaming milk, brewing coffee via 60, etc.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.

• Achieved comprehensive knowledge of La Marzocco espresso machines, steaming milk processes, and advanced brewing techniques.
• Managed bar services for large and special events.
• Responsible for evening shift key management and morning openings.
• Completed advanced coffee education courses with Counter Culture Coffee focused on milk chemistry and brewing sciences.