EMILY HILL
Woodville,AL
Summary
Dependable and versatile professional with experience in customer service, call handling, appointment scheduling, retail, merchandising, production, quality control, equipment operation, and team leadership. Known for strong work ethic, attention to detail, professionalism, safety awareness, and the ability to perform effectively in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TruGreen
Huntsville, AL
06.2025 - Current
- Handle incoming calls from current and prospective customers and identify service needs.
- Deliver professional, responsive customer service.
- Resolved customer complaints to ensure satisfaction and foster long-term retention.
- Assisted customers with service inquiries and provided product information to support informed decision-making.
- Explained lawn-care services, generated sales leads, and scheduled property evaluations to enhance customer engagement.
- Managed customer accounts using CRM software for effective service delivery.
- Research property information and accurately enter and update customer records.
Floral Merchandiser
Falcon Farms
Scottsboro, AL
01.2025 - 05.2025
- Maintained floral displays to enhance visual appeal, stocked and rotated products to ensure freshness, and organized inventory for efficient access.
- Created seasonal displays and assisted customers and store personnel.
- Designed seasonal displays to engage customers and collaborated with store personnel to improve overall customer experience.
Owner/Operator
Emily's Cleaning Service
Jackson County, AL
01.2024 - 12.2024
- Delivered customized residential cleaning services to meet diverse customer needs.
- Coordinated scheduling, ensured service quality, communicated with customers, and oversaw daily operations.
- Fostered strong customer relationships through consistent, reliable, and professional service.
Remodeling Crew Member/Stocker
Walmart
01.2023 - 12.2023
- Facilitated store remodeling by efficiently removing and reassembling fixtures, furniture, and displays to enhance store layout.
- Stocked and organized merchandise while operating registers and assisting customers to ensure smooth store operations.
- Ensured safety and organization in work area by following protocols and arranging supplies.
Key Holder
Dollar General
Scottsboro, AL
01.2021 - 12.2022
- Opened and closed store, operated registers, processed transactions, and managed cash and deposits to ensure smooth financial operations.
- Supervised and trained associates during management absences.
- Stocked merchandise, unloaded trucks, maintained planograms, and resolved customer concerns to support sales and customer satisfaction.
- Stocked merchandise, unloaded trucks, maintained planograms, and addressed customer concerns professionally.
Production Team Leader / Automotive Associate
Sanoh America Industries
01.2017 - 12.2020
- Manufactured brake and fuel lines for Honda Ridgeline production line, ensuring quality standards were met.
- Led production activities, coordinated team members, and optimized workflow for enhanced team performance.
- Performed quality inspections and testing to ensure parts met company standards.
- Manufactured brake and fuel lines for the Honda Ridgeline production line.
- Facilitated vendor support for production activities to maintain workflow. while following safety, quality, and production procedures.
Education
United Christian Academy
Scottsboro, ALSkills
- Customer account management
- CRM software usage
- Client relationship management
- Service inquiry resolution
- Service assessment
- Sales techniques
- Sales strategy
- Customer recordkeeping
Timeline
Customer Service Representative
TruGreen
06.2025 - Current
Floral Merchandiser
Falcon Farms
01.2025 - 05.2025
Owner/Operator
Emily's Cleaning Service
01.2024 - 12.2024
Remodeling Crew Member/Stocker
Walmart
01.2023 - 12.2023
Key Holder
Dollar General
01.2021 - 12.2022
Production Team Leader / Automotive Associate
Sanoh America Industries
01.2017 - 12.2020
United Christian Academy