Emily Hilligoss
Cory,IN
Summary
Proficient in Social Services Director role, specifically focused on safeguarding rights, privileges, compliance regulation and promoting optimal wellbeing in the 9 years of employment. Promoted to current role from Dementia Care Coordinator.
Overview
16
16
years of professional experience
Work History
Social Services Director
Exceptional Living Center
Brazil, IN
03.2020 - Current
- Develop and implement comprehensive social service programs to address resident needs.
- Lead cross-functional teams in strategic planning and resource allocation for effective service delivery.
- Establish partnerships with local organizations to enhance service offerings and community outreach.
- Oversee compliance with state and federal regulations impacting facility operations.
- Manage resident records, assessments, documentation, behavioral health and community connections.
- Education of resident and families on health management and post discharge care instructions.
- Build rapport with residents and families and providing emotional support.
Dementia Care Coordinator
Exceptional Living Center of Brazil
Brazil, IN
03.2017 - 03.2020
- Streamlined operations and functioning on the Alzheimer's Unit.
- Maintained approx 20 case census at capacity.
- Monitored patient progress, adjusted care plans based on evolving needs, and documented changes accurately.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Unit Rep
St. Vincent Clay Hospital
Brazil, IN
10.2014 - 03.2017
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed patient intake processes, ensuring accurate data entry and documentation.
- Streamlined communication between departments to enhance workflow efficiency.
- Supported nursing staff by performing clerical duties such as filing paperwork or transcribing physician orders into electronic health records systems accurately and promptly.
- Ensured HIPAA compliance by maintaining strict confidentiality regarding patient information during all communications both internally among staff members or externally with other healthcare providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Certified Nurse Assistant
St. Vincent Clay Hospital
Brazil, IN
10.2011 - 2017
- Performed standard duties of a Certified Nurse Assistant.
- Supported nursing team by monitoring vital signs, intakes, outputs and blood sugar levels.
- Assisted the therapy department with strengthening and functioning.
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Internship
Royal Oaks Nursing Home
Terre Haute, IN
06.2012 - 07.2012
- Meet with residents and assess specific needs and collaborated with specific interdisciplinary staff.
- Case management review and implementation
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology, documentation and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Internship
St. Vincent's Hospital Case Management
Brazil, IN
05.2012 - 05.2012
- Trained on the job with Case Management.
- Aided in planning and implementing community services for clients.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Certified Nurse Assistant
Cloverleaf Healthcare of Knightsville
Knightsville, IN
12.2009 - 10.2011
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
Associate of Applied Science - Human Services
Ivy Tech Community College
Terre Haute, IN12-2012
High School Diploma -
South Putnam High School
Greencastle, IN05.2001
Skills
-Highly Dependable
-Fast Learner
-Detail Oriented
-Business Development Management
-Strategic Planning
-Crisis Intervention
-Intake Assessment
-Case Documentation
-Regulation Compliance
-Treatment Planning
-Conflict Resolution
-Empathy
-Active Listening
-Interpersonal Skills
Awards
Honors and Awards Deans List, Spring 2008, Deans List, Fall 2008, Deans List, Spring 2010, Deans List, Fall 2010, Deans List, Spring 2012
Timeline
Social Services Director
Exceptional Living Center
03.2020 - Current
Dementia Care Coordinator
Exceptional Living Center of Brazil
03.2017 - 03.2020
Unit Rep
St. Vincent Clay Hospital
10.2014 - 03.2017
Internship
Royal Oaks Nursing Home
06.2012 - 07.2012
Internship
St. Vincent's Hospital Case Management
05.2012 - 05.2012
Certified Nurse Assistant
St. Vincent Clay Hospital
10.2011 - 2017
Certified Nurse Assistant
Cloverleaf Healthcare of Knightsville
12.2009 - 10.2011
High School Diploma -
South Putnam High School
Associate of Applied Science - Human Services
Ivy Tech Community College