Emily Hilton
Allison Park,PA
Summary
Assistant manager with three years of experience enhancing team efficiency and customer satisfaction in retail environments. Demonstrates strong leadership in implementing strategic initiatives to drive sales and streamline processes, while fostering a collaborative atmosphere. Proficient in data analysis and inventory control, effectively identifying trends to optimize operations and boost customer engagement.
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Jim Shorkey Family Auto Group
01.2026 - Current
- Greet visitors warmly, creating a positive first impression and welcoming atmosphere.
- Resolved customer problems and complaints.
- Schedule appointments efficiently, coordinating with team members to maximize availability.
- Answer phone calls promptly, directing inquiries to appropriate departments for swift resolution.
- Maintain filing systems accurately, ensuring easy access to customer and inventory records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
Assistant manager
Sally beauty
08.2023 - 01.2026
- Oversee daily operations, enhance team efficiency, and ensure customer satisfaction.
- Implement strategic initiatives to improve sales and streamline processes.
- Foster a collaborative environment, boosting team morale and productivity.
- Analyze sales data to identify trends and optimize inventory management.
- Drive measurable growth in customer engagement and revenue.
Sales Associate
Marshalls
03.2022 - 12.2022
- Provided exceptional customer service, fostering a welcoming environment and enhancing overall shopping experience.
- Managed inventory effectively, ensuring optimal stock levels and reducing instances of out-of-stock items.
Education
High School Diploma -
Pa Cyber
Skills
- Team Leadership
- Customer Engagement
- Data Analysis
- Inventory Control
- Data entry
- Telephone skills
- Time management
- Organization skills
Timeline
Receptionist
Jim Shorkey Family Auto Group
01.2026 - Current
Assistant manager
Sally beauty
08.2023 - 01.2026
Sales Associate
Marshalls
03.2022 - 12.2022
High School Diploma -
Pa Cyber