Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hines

Twinsburg,OH

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Also, a strategic leader in the management field, known for high productivity and structured task completion.

Overview

4
4
years of professional experience

Work History

Manager

We Mean Clean
Twinsburg , OH
10.2024 - Current
  • Led a team of 4 employees, ensuring high productivity and excellent customer service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Participated in brainstorming sessions to generate new ideas for product features or improvements.
  • Created product designs in alignment with specifications.

Babysitter

N/A
Solon, Twinsburg, Aurora , OH
01.2021 - 03.2025
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Enforced rules to teach good manners and maintain safe environment.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.

Front End Associate

Heinen's Grocery Store
Twinsburg , OH
06.2023 - 10.2024
  • Greeted customers warmly and directed them to appropriate store sections.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Kept checkout areas clean, organized, and replenished with necessary supplies.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Engaged with customers to ensure a positive shopping experience.

Education

High School Diploma -

Solon High School
Solon, OH
05-2024

Skills

  • Customer service
  • Project management
  • Team leadership
  • Sales techniques
  • Visual merchandising
  • Conflict resolution
  • Problem solving
  • Active listening
  • Organizational skills
  • Teamwork
  • Effective communication

Timeline

Manager

We Mean Clean
10.2024 - Current

Front End Associate

Heinen's Grocery Store
06.2023 - 10.2024

Babysitter

N/A
01.2021 - 03.2025

High School Diploma -

Solon High School

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Emily Hines