Emily Hoagland
Matawan,NJ
Summary
Healthcare professional with extensive experience in utilizing Epic documentation features in high-pressure, fast-paced environments. Proficient in core software functionalities such as chart review, progress notes, patient follow-ups, and care planning to enhance care coordination and discharge processes. Combines software expertise with a background in cognitive and educational psychology to foster empathetic communication and peer coaching. Committed to continuous learning and supporting others through effective technical workflows.
Overview
5
5
years of professional experience
Work History
Recovery Specialist
RWJ University Hospital Somerset
Somerville, New Jersey
01.2025 - Current
- Coordinated patient recovery plans with medical teams and families to achieve optimal outcomes.
- Monitored patient progress and reported changes to healthcare professionals for timely interventions.
- Educated patients on post-discharge care and recovery strategies to ensure adherence.
- Documented all patient interactions, assessments, and interventions accurately in health records.
- Facilitated peer support groups to promote mental wellness and recovery among clients.
- Guided clients through crisis situations using de-escalation techniques with empathy.
- Assisted coworkers in navigating new workflows within Epic to enhance team performance.
- Collaborated with IT teams to troubleshoot and resolve system issues efficiently.
- Ensured compliance with HIPAA regulations related to patient data security.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Leveraged psychological insights, active listening, and peer support techniques to diffuse employee frustration with complex system work flows, promoting a positive learning culture.
Server
Paragon Tap and Table
Clark, United States
01.2023 - Current
- Efficiently served customers, enhancing dining satisfaction
- Managed multiple tables, upholding an organized dining environment
- Collaborated with kitchen staff for timely and accurate order delivery
- Resolved customer issues promptly, bolstering restaurant reputation
- Developed relationships with regulars, fostering a sense of community
- Streamlined customer service enhancing patron satisfaction
- Trained new servers on menu knowledge and customer service standards.
- Evaluated server performance and provided constructive feedback regularly.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques.
Server
Kona Grill
Iselin, United States
01.2022 - 01.2023
- Efficiently managed multiple tables ensuring timely and accurate service
- Collaboratively resolved service issues with kitchen staff
- Fostered a positive team atmosphere during peak hours
- Leveraged menu knowledge to boost sales
- Trained new servers on menu items and restaurant procedures.
- Handled customer inquiries and resolved issues promptly and professionally.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Metuchen High School -
Metuchen High School
Metuchen, New Jersey06.2014
Psychology
Brookdale Community College
Lincroft, NJSkills
- Conflict Resolution
- Problem Solving
- Organizational Skills
- Empathy
- Time Management
- EPIC charting
- Crisis intervention
- Patient education
- Body language expertise
- Excellent communication
- Harm reduction techniques
- Motivational interviewing
- Documentation
- Team collaboration
- Active listening
- Health record documentation
References
- Boris Rorer (609)-334-3133
- Carly Fuchs (848)-224-3488
Timeline
Recovery Specialist
RWJ University Hospital Somerset
01.2025 - Current
Server
Paragon Tap and Table
01.2023 - Current
Server
Kona Grill
01.2022 - 01.2023
Metuchen High School -
Metuchen High School
Psychology
Brookdale Community College