Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Hoffman

Easton,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Thyme Rooftop Grille
12.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Inside Sales Representative

ADP
07.2023 - 09.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Answered customers' questions regarding products, prices, and availability.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Provided customer service to employees regarding payroll inquiries and issues.

Server

The River Grille
01.2022 - 02.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.

Wellness Associate

The Apothecarium
11.2020 - 12.2021
  • Helped clients set and achieve health and wellness goals.
  • Checked guests' photo identification for validity and age requirements.
  • Managed high volume of cash with 100% accuracy rate.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.

Server

Pearly Baker's Ale House
05.2016 - 02.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Lead Spa Sales Associate

Hand And Stone Massage And Facial Spa
01.2014 - 05.2018
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Developed and maintained knowledge of current sales and promotions.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Enforced spa policies, following company procedures at all times.
  • Updated customer records and maintained accurate client information.

Education

Associate of Arts - Liberal Arts

Warren County Community College
Washington, NJ
05.2019

Skills

  • Prospecting Skills
  • Interpersonal Communication Skills
  • Problem Resolution
  • Ability to multi-task
  • Organized
  • Adaptability

Certification

  • Certified Reiki Level 1 Practitioner
  • Certified Past Life Regression Therapist

Timeline

Inside Sales Representative

ADP
07.2023 - 09.2023

Server

Thyme Rooftop Grille
12.2022 - Current

Server

The River Grille
01.2022 - 02.2023

Wellness Associate

The Apothecarium
11.2020 - 12.2021

Server

Pearly Baker's Ale House
05.2016 - 02.2020

Lead Spa Sales Associate

Hand And Stone Massage And Facial Spa
01.2014 - 05.2018

Associate of Arts - Liberal Arts

Warren County Community College

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Emily Hoffman