Emily Holland
Burlington,IA
Summary
Detail-oriented with expertise in event coordination and customer service. Proven ability to manage multiple tasks efficiently while delivering exceptional guest experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Group Sales Coordinator
Great River Casino Resort (formerly Great River Entertainment)
Burlington, IA
01.2023 - Current
- Coordinating and booking a wide range of events including weddings, corporate functions, meetings, and private celebrations
- Managing client invoices and processing payments
- Supervising front-of-house banquet staff and set up crew, including scheduling and payroll administration
- Monitor and maintain banquet inventory to ensure event readiness and efficiency
- Partnering with the banquet chef to customize menus and meet client-specific needs
- Collaborate with multiple on-site departments to ensure seamless execution
- Deliver exceptional customer service, creating a positive guest experience and strong client relationship
Assistant Event Coordinator
Barn on the Ridge
Burlington, IA
07.2021 - 01.2023
- Assisted Event Coordinator with all aspects of the event including day-of-coordination for weddings and special events
- Supported event setup and breakdown, ensuring timelines and venue standards were met
- Maintained cleanliness and presentation of the venue, including housekeeping responsibilities before, during, and after events
- Monitored inventory of event supplies to to ensure availability and organization
- Worked in a fast pace environment while managing multiple tasks and priorities
- Adapted quickly to last minute changes to ensure seamless event execution
- Provided excellent customer service, contributing to a positive and memorable guest experience
Private Care Taker
Private Client Care Services
Burlington, IA
06.2017 - 07.2021
- Provided compassionate in-home care for a client with Alzheimer's, ensuring safety, comfort, and well-being
- Administered medications according to prescribed schedules and monitored for any changes in condition
- Assisted with mobility, including transfers and daily movement support
- Supported personal hygiene tasks
- Prepared nutritious meals based on dietary needs
- Scheduled and coordinated medical appointments and in-home visits
- Maintained a clean and organized living environment through regular housekeeping
Waitress
Great River Entertainment
Burlington, IA
09.2011 - 02.2018
- Worked efficiently in a fast-paced restaurant environment
- Managed multiple tables and responsibilities simultaneously, ensuring timely and accurate service
- Worked flexible hours including nights, weekends, and holidays to meet business demands
- Collaborated effectively with team members to ensure smooth restaurant operations
- Maintained cleanliness and sanitation standards in dining and service areas
- Delivered excellent customer service by addressing guest needs promptly and professionally
Education
Associate of Arts -
Southeastern Community College
West Burlington, IA05-2011
High School Diploma -
Burlington Community High School
Burlington, IA05-2009
Skills
- Event planning
- Customer service
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Hospitality
Certification
Certified ServSafe Manager
National Restaurant Association
(Exp. 9/12/28)
Timeline
Group Sales Coordinator
Great River Casino Resort (formerly Great River Entertainment)
01.2023 - Current
Assistant Event Coordinator
Barn on the Ridge
07.2021 - 01.2023
Private Care Taker
Private Client Care Services
06.2017 - 07.2021
Waitress
Great River Entertainment
09.2011 - 02.2018
Associate of Arts -
Southeastern Community College
High School Diploma -
Burlington Community High School