Emily Holmes
Lehi,CO
Summary
Dynamic professional with a proven track record excelling in client relationship management and proficiency. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Looking to grow in a fun fast-paced environment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Low VA Rates
01.2022 - 03.2026
- Assisted in daily customer communication to answer questions and keep accounts updated.
- Assisted in explaining programs/opportunities to customers to get new contracts.
- Created reports showing multiple aspects of processes.
- Supported cross-departmental communication initiatives, enhancing collaboration and information sharing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated daily office operations to enhance workflow efficiency.
- Streamlined document management processes, improving retrieval times and organization.
Operations Coordinator
Loads of Love Transport, LLC
09.2020 - 12.2021
- Coordinated logistics operations to optimize transportation schedules and resource allocation.
- Developed and maintained relationships with vendors.
- Managed documentation processes for compliance with industry regulations and standards.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Trained new employees on operational procedures and safety protocols to ensure adherence to best practices.
- Led cross-functional teams in executing strategic projects that aligned with company goals.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Account Manager
Synergy Science
02.2020 - 07.2021
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans to align with client goals and drive revenue growth.
- Analyzed market trends to identify opportunities for account expansion and service enhancement.
- Led cross-functional teams in delivering tailored solutions that address client needs effectively.
- Implemented process improvements that increased operational efficiency within account management workflows.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
General
Utah Valley University
Provo01-2016
High School Diploma -
Lehi High School
Lehi, UT05-2013
Skills
- Customer service
- Data entry
- Office administration
- Administrative support
- Time management
- Microsoft Excel
- File organization
- Customer relations
- Critical thinking
- Documentation and recordkeeping
Timeline
Administrative Assistant
Low VA Rates
01.2022 - 03.2026
Operations Coordinator
Loads of Love Transport, LLC
09.2020 - 12.2021
Account Manager
Synergy Science
02.2020 - 07.2021
General
Utah Valley University
High School Diploma -
Lehi High School