Emily Homer

• Directed colleagues to deliver exceptional customer service, increasing repeat clientele.

• Conducted store opening and closing procedures.

• Maintain a clean and organized workspace for optimal productivity and safety.

• Manage cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.

• Provide guidance and training to baristas ensuring high standards of service and product quality.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
• Completed daily side work and opening and closing duties without fail.
• Organized, cleaned and stocked establishments front lobby during shift to maintain welcoming appearance.
• Cross-trained to handle different restaurant roles, including kitchen expo and bussing tables.

• Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
• Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
• Used POS system to process orders, tender change and process cash and credit card payments.
• Maintained high standards of customer service in high-volume, fast-paced environment.

• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used Clover POS system to process food and beverage orders, collect payments, balance cash receipts and maintain an accurate cash drawer.
• Kept server areas clean and stocked in order to increase efficiency while working tables.