Emily Horan

• Deliver end-to-end remote customer support: manage inquiries, resolve scheduling/order issues, and ensure follow-up.
• Consistently exceed sales goals; achieved highest national sales average through consultative selling and active listening.
• Utilize CRM, video conferencing, and email to serve a nationwide client base.

Previously: Heavy Equipment Operator (10/2021 – 09/2023)

• Operated and maintained heavy machinery for environmental services projects, ensuring OSHA and environmental compliance.
• Wrote manifests and bills of lading to ensure accurate shipment documentation and regulatory adherence.
• Scheduled daily operations; maintained fuel, equipment, and staffing logs.
• Managed permit tracking, inspections, and driver safety via the Samsara platform.
• Fostered a culture of safety by implementing regular training sessions, enhancing team compliance and reducing incident rates.
• Streamlined operations through efficient scheduling, improving workflow and productivity.

• Prepared patients, recorded vitals/medical histories, and performed EKGs & phlebotomy.
• Scheduled appointments, managed files, and handled front-desk communications.
• Supported physicians with documentation and patient coordination.