Emily Huelsman
Hamilton,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Fretboard Public House
Hamilton, OH
06.2021 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Behavioral Technician
Illuminate ABA Therapy
Sharonville, OH
09.2023 - 02.2024
- Implemented ABA therapy through behavioral plans
- Communicated positively with children and guardians
- Taught children to organize toys, wash hands, and share by leading by example
- Communicated with parents regarding children's progress and development
- Monitored children's play activities to verify safety
- Engaged with clients on individual basis to build positive relationships
- Reassured children when upset providing emotional support and stability.
Education
Bachelor of Science - Psychology
Miami University
05.2024
High School Diploma -
Talawanda Highschool
05.2020
Skills
- Ability to work with children
- Customer service: Excellent communication skills, both verbal and written, active listening abilities to understand customer needs, problem-solving skills to address concerns efficiently, patience to handle difficult situations calmly, and the ability to remain professional and courteous at all times
- Conflict Resolution: Skill in handling conflicts and resolving issues in a constructive manner
- Multicultural Competence: Understanding and respecting cultural diversity and its influence on psychology practices
- Proficient in the use of Microsoft Word and other related computer software
- Adaptability: Flexibility in adjusting to changing circumstances and new information in research or therapeutic settings
- Problem-Solving: Ability to identify issues and devise appropriate solutions in various psychological contexts
- Ethics and Confidentiality: Understanding and adherence to ethical guidelines and maintaining strict confidentiality with clients' information
- Interpersonal and Logical Reasoning Skills
Certification
- Citit Program Training - Basic course, Human as Subjects IRB basic course, Human Research, and development.
- Safety Care Training – Adequate in the skills and competencies necessary to effectively prevent, minimize, and manage behavioral challenges with dignity, safety, and the possibility of change.
Timeline
Behavioral Technician
Illuminate ABA Therapy
09.2023 - 02.2024
Waitress Supervisor
Fretboard Public House
06.2021 - Current
Bachelor of Science - Psychology
Miami University
High School Diploma -
Talawanda Highschool
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