Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Emily Huicochea

Ontario,CA

Summary

Knowledgeable Shift Manager proficient in multi-tasking, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep up with schedule. Always having a positive attitude to keep the staff happy and engaged.

Overview

4
4
years of professional experience

Work History

Shift Manager

Sonic
Ontario
01.2024 - 10.2024
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.

Cashier Team Lead

Del Taco
Ontario
09.2020 - 12.2023
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Education

High School Diploma -

Upland High School
Upland, CA
06-2022

Some College (No Degree) - Child And Adolescent Studies

California State University - Fullerton
Fullerton, CA

Skills

  • Cash Handling
  • Staff Motivation
  • Shift checklists
  • Training and mentoring
  • Workplace Safety
  • Compliance understanding
  • Energetic and Enthusiastic
  • Opening and closing procedures
  • Punctual and Reliable
  • Accurate money handling
  • Handling Customer Complaints
  • Shift leadership

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Shift Manager

Sonic
01.2024 - 10.2024

Cashier Team Lead

Del Taco
09.2020 - 12.2023

High School Diploma -

Upland High School

Some College (No Degree) - Child And Adolescent Studies

California State University - Fullerton

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Emily Huicochea