Job Search Status
Open to workDesired Job Title
General Store ManagerAssociate Store ManagerVisual ManagerAssistant Store ManagerStore ManagerWork Type
Full TimeLocation Preference
RemoteOn-SiteLocation: Las Vegas, NV
Open to relocation: Yes
Open To Work
EMILY HURLEY
Mobile
Work Preference
Summary
Dynamic retail leader with 17+ years of progressive experience driving sales growth, cultivating high-performing teams, and delivering exceptional client experiences for luxury and premium brands. Proven success leading multimillion-dollar stores, expanding design services, and building long-term client relationships that drive loyalty and referrals. Passionate about inspiring teams, executing brand standards, and exceeding business goals.
Overview
1
1
Certification
18
18
years of professional experience
Work History
General Store Manager
POTTERY BARN
Mobile
07.2018 - Current
- Recruited and developed the store's full-time Design Studio team from 0 to 3 designers, expanding premium design services and driving higher-ticket sales.
- Managed client wish lists, proactively reached out upon product arrivals, and scheduled in-home, in-store, and virtual design appointments to deliver seamless, high-touch experiences.
- Built and maintained lasting client relationships, including clients with lifetime purchases of $100,000+, resulting in repeat business and referrals.
- Ranked #5 in 2025 for the Pottery Barn brand nationally for top sales growth.
- Manage payroll, budgets, inventory, and operations to maximize profitability while ensuring brand standards and exceptional client service.
- Led development of leaders and associates through coaching, performance management, and career development to foster a high-performance culture.
- Oversaw merchandising, floor set execution, and visual standards, enhancing customer experience through an inspiring and elevated store environment.
Associate Store Manager
POTTERY BARN
Tampa
07.2018 - Current
- Grew annual store sales from $7 million to $12 million through strategic leadership, exceptional client service, and team development.
- Expanded the Design Studio from 1 to 5 full-time designers, significantly increasing appointment capacity and design revenue.
- Coached and mentored teams to enhance client experiences, contributing to sales and service goal achievement.
- Collaborated with General Manager on operational excellence, merchandising strategies, and business development.
Visual Manager
POTTERY BARN
Tampa
07.2018 - Current
- Led seasonal floor sets and merchandising strategies, enhancing client experience and increasing sales.
- Trained associates on visual standards and product storytelling to reinforce brand consistency and drive results.
- Received the Quarterly Visual Impact Award for excellence in visual merchandising and brand presentation.
Assistant Store Manager
MICHAEL KORS
Ellenton
09.2014 - 07.2018
- Helped lead the store through a major remodel while growing annual sales from $4 million to $7 million.
- Managed a team of 35+ associates, driving performance through coaching, accountability, and development.
- Oversaw inventory management, merchandising, cash handling, loss prevention, and operational compliance.
- Analyzed daily business reporting and KPIs to refine strategies and enhance sales and operational performance.
- Managed associate client books to build strong relationships and drive repeat business through outreach for new arrivals, wishlist items, first access appointments for new floor sets, follow-ups, and personalized thank-you notes.
Store Manager
FRANCESCA'S
Spanish Fort
09.2008 - 09.2014
- Achieved the highest sales growth in a region of 50+ stores during a fiscal quarter.
- Oversaw store operations, driving sales, managing merchandising budgets, staffing, and enhancing client experience.
- Achieved four promotions due to leadership performance and significant business outcomes.
- Traveled to support successful openings of new store locations, showcasing adaptability and leadership.
Education
Bachelor of Science - Business Management
University of South Alabama
Mobile, AL01-2016
Skills
- Sales growth and KPI management
- Luxury clienteling
- Client relationship management
- Design studio management
- Appointment selling
- Visual merchandising
- Store operations
- Inventory management
- Payroll and budget management
- Loss prevention
- Omnichannel experience
- CRM and client book management
- Team leadership
- Microsoft Office applications
Personal Information
Title: Luxury Retail Leader | Store Manager
Certification
- Inside LVMH Certificate
Timeline
General Store Manager
POTTERY BARN
07.2018 - Current
Associate Store Manager
POTTERY BARN
07.2018 - Current
Visual Manager
POTTERY BARN
07.2018 - Current
Assistant Store Manager
MICHAEL KORS
09.2014 - 07.2018
Store Manager
FRANCESCA'S
09.2008 - 09.2014
Bachelor of Science - Business Management
University of South Alabama