Terrie McDougal
Olin,IA
Summary
General Store Manager for Dollar General
General Store Manager with a strong retail management background, recognized for enhancing employee training and customer service initiatives. Demonstrated expertise in inventory management and achieving sales growth, leading to improved store operations and heightened customer satisfaction.
Overview
34
34
years of professional experience
1
1
Certification
Work History
General Store Manager
Dollar General
Anamosa, US
11.2024 - Current
- Schedule employees
- Order merchandise for the whole store
- Unload trucks and put freight away for the store
- Balance registers and safe
- Take deposits to the bank and get change for the store
- Hire/Fire employees
- Train new employees
- POG's
- MAG
- Resets of the shelves
- Inventory
General Store Manager
Dollar General
Tipton, US
11.2024 - Current
DSP (Direct Support Professional)
SureCare Home Care
Cedar Rapids, US
05.2022 - 03.2024
- Provide care for mental/brain injury individuals. Paperwork, record keeping, interaction with individuals
Phlebotomist
Impactlife
Cedar Rapids, US
12.2022 - 03.2023
- Mobile collection specialist. I collect blood through blood drives
DSP (Direct Support Professional)
REM
Hiawatha, US
07.2021 - 12.2022
- Med Manager, transport, provides care to individuals with intellectual disabilities. Over nights, day positions where I have taken them out to eat and to the grocery store. Assist them at doctor appointments. Help them with goals and through behavioral out burst.
Farm Manager
Cousins Baling
Olin, US
12.2006 - 12.2022
- Make hay for the farm and for customers.
- Planted corn/beans and harvested when ready.
- Purchased farm and heavy equipment for the business.
- Ran the website for the custom hay business.
- Set up business contacts and maintained communications with customers.
- Established new customers and looked for more ground to make hay.
- Ran the day-to- day operations of the businesses.
Cashier/Customer Service
Menard's Store
Marion, US
01.2017 - 08.2021
- I greet and help you with information on directions whether in the store on products or outside the store if needed. I will take you to that product you're looking for and make sure it's the right fit for you. Once you're happy, I will be proud to ring that product up for you at my register and if there is a question you have I can't answer, I know I make sure before you leave we will get it answered for you!!
Wal-Mart Cashier
Walmart
06.2016 - 12.2016
- Customer service, greet guest, cash out purchases
In Home Care Provider
Anamosa, US
05.2005 - 08.2016
- I owned and operated a private in home health company
- Providing the best quality and loving care for those who needed it
- Spending time with those who needed a little extra love and care that didn't have family.
Server/Hostess/Cashier
Olive Garden
Cedar Rapids, US
03.1992 - 09.2005
- Server/Hostess/Cashier. Checked out all of the servers at the end of the night
Bank Teller
FIRST STAR BANK
Cedar Rapids, US
06.1997 - 03.1998
- Greet customers and provide customer service through bank related services. Process transactions into accounts, open accounts. Process loan payments
Education
Medical Billing and Coding -
Ultimate Medical Academy
Clearwater, FLGeneral - High school diploma or GED
Washington High School
Cedar Rapids, IASkills
- Upselling
- Flexibility
- Medical Coding
- Special education
- Visual merchandising
- Food handling
- Medical Records
- Documentation review
- Social media platforms
- Kitchen manager experience
- PCB
- Manual handling
- Full cycle recruiting
- Decision making
- Data entry
- Achieving sales targets
- Restaurant experience
- Communication skills
- Customer returns handling
- Escalation handling
- Bags
- Sanitation procedures
- Operations management
- Baking
- Negotiation
- Retail industry sales team management
- Climbing
- Credit card payment processing
- Medical Scheduling
- Pharmacy technician experience
- Food and beverage product quality management
- Packing
- Inpatient
- Vital Signs
- Customer relationship building
- Dimensional inspection
- Achieving HIPAA compliance
- Front desk
- Customer service
- Quality Assurance
- Operating systems
- Windows
- Foley catheter
- Distribution center
- Performance Improvement (PI)
- Physiology Knowledge
- Mobile testing
- Management
- Epic
- Quality control
- Maintaining an organized workspace
- Accounting
- Microsoft Outlook
- Conflict management
- Serving
- Patient care
- Upselling/cross-selling
- Operating heavy equipment
- Hotel and accommodations guest inquiries
- Retail store experience
- Calendar management
- Grocery store
- POS
- Grammar Experience
- Microsoft Powerpoint
- Retail management
- Assembly
- Typing
- Culinary experience
- Medical Terminology
- Record keeping
- Property leasing
- Outside sales
- OSHA
- Making change
- Productivity software
- Hotel and accommodations guest check-in
- Night audit
- Electronics store experience
- I love to learn new things and am a fast learner
- Food production
- Staffing management
- Order picking
- Active listening
- Staff development
- Data interpretation
- Clear language communication
- Casual dining experience
- Managing hospitality teams
- Cleaning
- Food service management
- QuickBooks
- Nutrition
- Mathematical aptitude
- Payroll
- Google Docs
- Experience Administering Injections
- Patient Care
- ICD-10-PCS
- Unloading
- Sales growth target achievement
- Clean workspace maintenance
- Anatomy Knowledge
- Food allergen management
- Task prioritization
- Safe work practices
- Lift truck
- Retail sales transactions
- Materials management in food and beverage
- Experience working with students
- Security
- Vendor negotiation
- Customer complaint resolution
- Packaging
- CPR
- Ability to follow instructions
- Ability to calm people down in stressful situations
- Outdoor work
- Manufacturing facility
- 10 key typing
- Vegetable preparation
- Writing skills
- Data reporting
- Data-driven decision making
- HIPAA
- RF scanner
Certification
- First Aid Certification
- Driver's License, 09/01/18, 09/01/26
- Mandated Reporter Training, 03/01/21, 03/01/24
- BLS Certification, 05/01/21, 05/01/23
- CPR Certification, 05/01/21, 05/01/23
- DOT Physical Certification
- ServSafe
- Pallet Jack Certification
- Forklift Certification
- CDL B
- Non-CDL Class C
- Certified Medication Aide
- AED Certification
- Food Handler Certification
Personal Information
Title: Direct Support Professional
Timeline
General Store Manager
Dollar General
11.2024 - Current
General Store Manager
Dollar General
11.2024 - Current
Phlebotomist
Impactlife
12.2022 - 03.2023
DSP (Direct Support Professional)
SureCare Home Care
05.2022 - 03.2024
DSP (Direct Support Professional)
REM
07.2021 - 12.2022
Cashier/Customer Service
Menard's Store
01.2017 - 08.2021
Wal-Mart Cashier
Walmart
06.2016 - 12.2016
Farm Manager
Cousins Baling
12.2006 - 12.2022
In Home Care Provider
05.2005 - 08.2016
Bank Teller
FIRST STAR BANK
06.1997 - 03.1998
Server/Hostess/Cashier
Olive Garden
03.1992 - 09.2005
Medical Billing and Coding -
Ultimate Medical Academy
General - High school diploma or GED
Washington High School