Autumn Heath
Hubert,NC
Summary
Dynamic leader with proven expertise in promotional planning and leadership development, honed at Speedway and Carteret Hospital. Excelled in driving process improvements, achieving budget targets, and enhancing customer satisfaction through exceptional service. Skilled in Word software and staff training, I foster team collaboration and efficiency, significantly increasing productivity and customer loyalty.
Overview
12
12
years of professional experience
Work History
General Store Manager
Speedway
04.2022 - Current
- I am accountable for my store and customers.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
ESA Ft 1
Carteret Hospital
02.2019 - 04.2021
- Demonstrated safe practices and procedures in hospital by adhering to company standards.
- Cleaned operating rooms and disinfected them.
- Worked with nurses to watch and care over patients.
Assistant Manager
Speedway
01.2013 - 01.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Swansboro High School
Swansboro, NC01-2010
Skills
- Promotional planning
- Leadership development
- Process improvements
- Budget development
- Written and verbal communication
- Hospitality and accommodation
- Product recommendations
- Proficient in Word software
- Customer service
- Upselling techniques
- Attention to detail
- Staff training
Timeline
General Store Manager
Speedway
04.2022 - Current
ESA Ft 1
Carteret Hospital
02.2019 - 04.2021
Assistant Manager
Speedway
01.2013 - 01.2019
High School Diploma -
Swansboro High School