Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Robinson

Pittsburgh,PA

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful general manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

28
28
years of professional experience

Work History

General Store Manager

Ampex Brands KFC
Pittsburgh, PA
10.2000 - Current
  • Monitored staff performance and provided feedback to ensure service standards were met.
  • Ensured compliance with all safety regulations and procedures in the store.
  • Resolved customer complaints promptly and professionally.
  • Scheduled shifts for employees to meet operational needs of the store.
  • Inspected store premises regularly to maintain cleanliness and a safe working environment.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

Sergant (Combat Engineer)

United States Army Reserve
New Kensington, PA
03.1997 - 03.2005
  • Served in Operation Iraq Freedom
  • Was tasked with removing or installing obstacle to slow the enemy.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Shift Supervisor

McDonald's
Pittsburgh, PA
03.1997 - 10.2000
  • Provided on-the-job training to new staff members.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Maintained accurate records of daily transactions and deposits.
  • Resolved customer complaints in a timely manner.
  • Addressed any issues that arose during the shift in a proactive manner.

Education

High School Diploma -

Schenley High School
Pittsburgh, PA
06-1997

Skills

  • Employee Supervision
  • Promotional planning
  • Loss Prevention
  • Budget Administration
  • Product Merchandising
  • Leadership Development
  • Team Leadership
  • Budgeting and cost control

Accomplishments

  • Awarded Presidentual Unit Award in Iraq for constructing a bridge over the Tigris River while under fire2nhistory d unit in to accomplish it since Vietnam.

Timeline

General Store Manager

Ampex Brands KFC
10.2000 - Current

Sergant (Combat Engineer)

United States Army Reserve
03.1997 - 03.2005

Shift Supervisor

McDonald's
03.1997 - 10.2000

High School Diploma -

Schenley High School

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Michael Robinson