Casandra DeLong
General Store Manager
Crandall,GA
Summary
Accomplished General Store Manager at Mapco Express, adept in budget administration and leadership development. Excelled in optimizing store operations, achieving consistent budget targets, and enhancing customer satisfaction through strategic promotional planning and effective team leadership. Proven track record in inventory control and employee supervision, significantly boosting productivity and minimizing shrinkage.
Overview
10
10
years of professional experience
Work History
General Store Manager
Mapco Express
04.2014 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Associate In Biology - Biology
Dalton State College
Dalton, GA05.2020
Skills
- Promotional planning
- Budget Administration
- Loss Prevention
- Employee Supervision
- Inventory Control
- Team Leadership
- Inventory Oversight
- Employee Scheduling
- Performance Analysis
- Customer Relations
- Product Merchandising
- Stock management
- Program Administration
- Operations Management
- POS systems operations
- Process Improvements
- Talent Recruitment
- Staff Management
- Store operations
- Training and mentoring
- Leadership Development
- Budget Development
Timeline
General Store Manager
Mapco Express
04.2014 - Current
Associate In Biology - Biology
Dalton State College
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