Yuncheng Zhong
Huilaushan
Newark,CA
3
Languages
10
years of professional experience
Dynamic leader with a proven track record at Aceking BBQ, adept in employee supervision and customer relations. Excelled in driving team performance and enhancing service quality, leveraging skills in POS systems operations and team leadership. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a strong ability to meet and exceed sales targets.
Work History
General Store Manager
2 Years 7 Months- Cultivated strong relationships with customers and suppliers, enhancing account development and fostering loyalty.
- Managed multiple tasks efficiently within deadlines, ensuring smooth store operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mediated staff conflicts by actively listening to concerns and facilitating resolutions that maintained team harmony.
Partnership Manager
5 Years- Developed annual account objectives and formalized client communications to align stakeholders with goals and plans.
- Participated in business development meetings and contributed to market outreach plans that supported business growth.
- Joined business development meetings and supported market outreach plans to improve business development.
- Implemented required processes and tools for partnership management to enhance operational effectiveness.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Service Technician
9 Months- Diagnosed and troubleshot problems, restoring machines to peak performance and minimizing downtime.
- Installed new equipment and provided customers with operation and maintenance instructions for optimal usage.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to identify operational issues, ensuring timely repairs and maintaining reliability.
Server Manager
1 Year 2 Months- Led team of servers to consistently meet customer service and sales targets.
- Ensured cleanliness of establishment, service stands, and aisle area to create welcoming environment for guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
Skills
Store operations
Employee Supervision
Promotional strategy
Inventory Management
Customer Relations
Inventory management
Promotional planning
Customer engagement
POS systems operations
Loss Prevention
Client engagement
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
General Store Manager
Huilaushan
2024.01 - CurrentRead More
Partnership Manager
Ping's Bistro Group
2018.11 - 2023.11Read More
Service Technician
Hongqiang HVAC
2017.12 - 2018.09Read More
Server Manager
Aceking BBQ
2016.09 - 2017.11Read More