Catherine Marshall
Naugatuck,CT
Summary
Accomplished General Store Manager with a proven track record at CVS Pharmacy, enhancing operational efficiency and customer satisfaction. Expert in inventory control and loss prevention, coupled with exceptional team leadership and customer relations skills. Achieved significant improvements in store security and staff performance through effective training and mentoring.
Overview
38
38
years of professional experience
Work History
General Store Manager
CVS Pharmacy
Derby, CT
12.1997 - 10.2022
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
Operations
Kmartcorp
Waterbury, CT
05.1984 - 12.1997
- Streamlined business operations by implementing efficient processes and policies.
- Streamlined store operations for improved efficiency and customer satisfaction.
- Streamlined store operations by implementing efficient merchandise handling processes.
- Supervised warehouse operations by managing employees during shifts.
Education
High School Diploma -
Naugatuck High School
Naugatuck, CTSkills
- Team Leadership
- Store operations
- Customer Relations
- Training and mentoring
- POS systems operations
- Inventory Control
- Loss Prevention
- Multitasking and Organization
- Store Merchandising
- Cash Management
- Store Opening and Closing
Timeline
General Store Manager
CVS Pharmacy
12.1997 - 10.2022
Operations
Kmartcorp
05.1984 - 12.1997
High School Diploma -
Naugatuck High School