Emily Isaac
Atlanta
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Membership Consultant
Massage Heights
2025.10 - 2025.12
- Maintained appointment schedules using scheduling software, optimizing office workflow and client service.
- Addressed patient inquiries effectively, providing information about services and improving overall satisfaction rates.
- Collected, verified, and maintained member and guest data using internal systems, ensuring accuracy of accounts, billing details, and attendance records.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Cultivated a welcoming atmosphere within the facility, fostering a sense of community among members that supported long-term loyalty.
Junior Assistant
United Oak Marketing
2025.06 - 2025.08
- Collaborated with client associates to develop and execute marketing strategies that enhanced brand visibility and client engagement.
- Led training sessions for new team members, ensuring they understood company processes, marketing tools, and industry best practices.
- Assisted in building and nurturing a cohesive, motivated marketing team by providing ongoing support, feedback, and encouragement.
- Coordinated team activities and initiatives to foster a collaborative work environment and boost team morale.
- Monitored team performance and implemented motivational techniques to maintain high levels of productivity and enthusiasm.
- Contributed to campaign planning, content creation, and performance analysis to support overall marketing objectives.
Server
Snooze AM Eatery
2023.11 - 2025.07
- Delivered exceptional customer service in fast-paced dining environment.
- Oversaw daily operations during peak hours to enhance workflow efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Petroleum Specialist
Department of Defense
2019.12 - Current
- Developed and implemented strategies for oil and gas exploration activities.
- Monitored drilling operations to ensure that they are conducted safely and efficiently.
- Prepared reports detailing findings from field investigations or evaluations of existing facilities.
- Developed plans for enhanced recovery methods such as water injection or gas lift systems.
- Implemented safety procedures for personnel working in hazardous environments associated with petroleum operations.
Manager
American Eagle Outfitters
2022.06 - 2024.02
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Bachelor of Arts - Political Science And Government
Georgia State University
Atlanta, GA2026-08
Skills
- Customer support
- Telephone skills
- Data entry
- File management
- Employee relations
- Attention to detail
- Time management
- Basic math
- Problem-solving skills
Military Service
The Georgia Army National Guard has a unique dual mission. Domestically, it serves at a state level to protect communities here at home. The Guard's federal mission is to support active duty military forces in responding to threats abroad and humanitarian disasters.
Timeline
Membership Consultant
Massage Heights
2025.10 - 2025.12
Junior Assistant
United Oak Marketing
2025.06 - 2025.08
Server
Snooze AM Eatery
2023.11 - 2025.07
Manager
American Eagle Outfitters
2022.06 - 2024.02
Petroleum Specialist
Department of Defense
2019.12 - Current
Bachelor of Arts - Political Science And Government
Georgia State University