Emily Isaacson
Charlotte ,NC
Summary
Detail-oriented, organized and trained professional desires to obtain a position in product management orthodontic sales or related field. Clinical Manager with extensive knowledge in administration, customer service and face to face sales. Expert with management systems and clinical oversight. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Manager & Sales Treatment Coordinator
Mint Hill Orthodontics
05.2020 - Current
- Proficient in all aspects of running medical clinic including being first employee at startup office
- Discussing patient's treatment plans with face to face educating and selling of orthodontic treatment
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Training and educating new employees on company standards and ensuring they follow HIPPA and OSHA protocols
- Keeping multiple reports up to date within management system
- Face to face marketing coordinator, continuing to manage relationships between referring doctors
- Handled job duties for staff members which were unavailable or out of office.
- Communicated effectively with staff members, doctors, and patients, employing active listening and interpersonal skills.
ORTHODONTIC ASSISTANT
LINEBERGER ORTHODONTICS
06.2016 - 01.2020
- solely in charge of ordering all inventory, keeping track of patients charts, updating records and assisting multiple doctors with day to day tasks
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Keeping multiple reports up to date within management system including calling patients after all start appointments to address questions and concerns
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
Leasing Consultant
COLONIAL RESERVE SOUTH END
01.2016 - 06.2016
- In charge of Marketing and Event Planning
- Guided future residents through the apartment renting process
- Helped current residents with tasks including bill payments
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Education
DA Certification -
DENTAL ASSISTANT ACADEMY
CHARLOTTE, NC03.2016
Associates of Science -
CENTRAL PIEDMONT
CHARLOTTE, NC05.2015
High School Diploma -
WATAUGA HIGH SCHOOL
BOONE, NC06.2009
Skills
- Employee Issue Resolution
- Office Procedures
- Records Management
- Staff Guidance
- Continuous Improvement
- Goals and Performance
- Sales Reporting
- Prospecting Skills
Certification
- Occupational Safety & Health Association (OSHA)
- Health Insurance Portability & Accountability Act (HIPAA)
- CPR & North Carolina Dental Radiology
- DA Certification Jan 2016-June 2016
Timeline
Clinical Manager & Sales Treatment Coordinator
Mint Hill Orthodontics
05.2020 - Current
ORTHODONTIC ASSISTANT
LINEBERGER ORTHODONTICS
06.2016 - 01.2020
Leasing Consultant
COLONIAL RESERVE SOUTH END
01.2016 - 06.2016
DA Certification -
DENTAL ASSISTANT ACADEMY
Associates of Science -
CENTRAL PIEDMONT
High School Diploma -
WATAUGA HIGH SCHOOL
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