Emily Islas
San Jose,CA
Summary
Operations manager with 7+ years of experience in food service, team supervision, inventory control, and customer service. Known for managing daily workflow, supporting food safety compliance, and resolving issues quickly to keep operations running smoothly.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Operations Manager
Sodexo Food Service
Foster City, California
06.2025 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Coordinated inventory ordering, stock rotation, and supply receiving activities.
- Monitored food safety standards and sanitation procedures throughout kitchen operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Resolved customer concerns and maintained quality standards in Sodexo Food Service.
Cashier
Eurest Compass Group
Sunnyvale, California
02.2025 - 06.2025
- Restocked candy, beverages, and supplies at cashier station to maintain product availability.
- Collaborated with front-end staff to enhance customer service experience.
- Greeted guests and answered questions in Aramark dining areas
- Ensured cleanliness and organization of work area for optimal efficiency.
- Assumed additional responsibilities to support team objectives.
Cashier Supervisor
Sodexo Food Service
Sunnyvale, California
02.2020 - 02.2025
- Fostered open communication among team members, enhancing collaboration and team cohesion.
- Led team meetings to address concerns, improving operational effectiveness and team morale.
- Resolved guest concerns with calm, professional dining service support.
- Provided daily updates to Sodexo Dining management and staff, ensuring alignment on operations and expectations.
- Performed daily bank deposits accurately and within company guidelines.
Cashier
Aramark
Sunnyvale, California
05.2018 - 02.2020
- Processed customer transactions quickly and accurately, contributing to a smooth checkout experience.
- Assisted customers by addressing questions and resolving issues promptly to enhance satisfaction. with questions and resolved issues quickly.
- Counted cash drawer and reconciled register at shift end to ensure financial accuracy.
- Tracked cash movement during shifts and flagged discrepancies right away.
- Participated in team meetings to discuss project updates and strategies. and shared ideas to support better performance.
Education
GED -
Overfelt High School
San Jose05-2018
Skills
- Food safety compliance
- Inventory control
- Team supervision
- Budgeting and cost control
- Schedule management
- Cash handling
- Customer service
- Problem solving
- High-pressure environments
- Clear communication
Certification
- serve safe
Timeline
Operations Manager
Sodexo Food Service
06.2025 - Current
Cashier
Eurest Compass Group
02.2025 - 06.2025
Cashier Supervisor
Sodexo Food Service
02.2020 - 02.2025
Cashier
Aramark
05.2018 - 02.2020
GED -
Overfelt High School