Emily Jackson
Steubenville,OH
Summary
Considerate Orthodontic Assistant supports orthodontists in treating patients requiring corrective procedures for spacing and alignment issues. Efficiently arranges dental tools and instruments and sterilizes equipment. Experience taking and developing x-rays and instructing patients on proper care of dental appliances.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Orthodontic Assistant
Palma Orthodontics
Wheeling, WV
03.2022 - Current
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Completed routine and advanced procedures by preparing patients and instruments for expected needs.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Customer Service Associate
Lowes Home Improvment
Steubenville, Ohio
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Executes excellent sales floor merchandising and selling.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Animal Caretaker
Hancock County Animal Shelter
New Cumberland, WV
06.2011 - 01.2013
- Administered medications to animals in treatment and documented changes in condition.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Restrained animals safely during exams and procedures.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted senior staff with blood analyses and physical assessments.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Customer Service Cashier
Walmart
East Liverpool, OH
05.2010 - 02.2011
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Operated cash register to record transactions accurately and efficiently.
- Checked personal identifications during alcohol and tobacco sales.
Apparel/Jewelry Department Associate
Kmart, Sears Holding
East Liverpool, OH
08.2009 - 05.2010
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Career Diploma - Veterinarian Assisting
Penn Foster College
05.2010 - 11.2012
High School Diploma - General Studies
East Liverpool High School
East Liverpool, OH 08.2005 - 05.2009
Skills
Treatment room cleanup
Patient intake procedures
Record preparation
Dental staff assistance
Equipment sterilization
Administrative support
Strategic sales knowledge
Creative problem solving
Retail store support
Timeline
Orthodontic Assistant
Palma Orthodontics
03.2022 - Current
Customer Service Associate
Lowes Home Improvment
01.2022 - Current
Animal Caretaker
Hancock County Animal Shelter
06.2011 - 01.2013
Customer Service Cashier
Walmart
05.2010 - 02.2011
Career Diploma - Veterinarian Assisting
Penn Foster College
05.2010 - 11.2012
Apparel/Jewelry Department Associate
Kmart, Sears Holding
08.2009 - 05.2010
High School Diploma - General Studies
East Liverpool High School
08.2005 - 05.2009