Emily Jackson
Soldotna,AK
Summary
Dynamic customer service professional with proven leadership, adept at team development and accurate money handling. Enhanced customer satisfaction through effective problem-solving and relationship-building. Recognized for punctuality and reliability, driving repeat business and seamless operations. Successfully trained new employees, boosting overall team performance.
Overview
2027
2027
years of professional experience
Work History
Front of House Supervisor
Señor Ponchos
Soldotna, AK
2026 - Current
- Trained and mentored staff on customer service best practices and menu knowledge.
- Collaborated with management to establish operational standards and improve workflows.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Shift Manager
Locals Culture House
Spokane Valley, WA
05.2022 - 12.2024
- Assign daily projects to each associate on shift
- Answer phones and follow up on voicemails
- Resolve customer concerns in order to maintain positive relationships
- Manage multiple high volume tills and make daily cash deposits
- Train new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Barista
Bliss Coffee Co.
Spokane, WA
05.2021 - 05.2022
- Crafted high-quality espresso beverages to ensure customer satisfaction and maintain brand standards.
- Maintained cleanliness and organization of workstations to adhere to health and safety regulations.
- Assisted in inventory management, ensuring adequate stock levels of coffee beans and supplies.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
Server
Applebee's Grill + Bar
Rohnert Park, CA
06.2020 - 05.2021
- Managed food and beverage orders accurately, ensuring timely delivery to tables.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with kitchen staff to coordinate special requests and dietary needs effectively.
Education
High School Diploma -
Soldotna High School
Soldotna, AK2018
Skills
- Accurate money handling
- Punctual and reliable
- Team development
- Shift leadership
Timeline
Shift Manager
Locals Culture House
05.2022 - 12.2024
Barista
Bliss Coffee Co.
05.2021 - 05.2022
Server
Applebee's Grill + Bar
06.2020 - 05.2021
Front of House Supervisor
Señor Ponchos
2026 - Current
High School Diploma -
Soldotna High School