Emily Jackson-Stille
Jacksonville,IL
Summary
Dynamic and results-driven professional with a proven track record at Five Below, adept in shipment processing and exceptional customer service. Leveraged relationship-building and salesmanship skills to enhance customer experiences and foster brand loyalty, significantly contributing to store performance. Excelled in creating engaging product promotions, demonstrating a keen understanding of sales trends and merchandising.
Overview
1
1
year of professional experience
Work History
Sales Associate
Five Below
Jacksonville, IL
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Empowered young girls to develop valuable life skills, such as problem-solving, decision-making, goal-setting, and teamwork.
- Promoted healthy living and fitness by leading physical activities and health-oriented workshops.
- Nurtured environmental stewardship through organizing and participating in local clean-up projects.
- Promoted inclusivity and diversity within the troop, creating a welcoming environment for all members.
- Encouraged cultural awareness and appreciation with planning of multicultural events.
- Enhanced community awareness by organizing and leading public service campaigns.
- Organized successful travel logistics for troop trips, enhancing group cohesion and experience.
- Contributed to community well-being, organizing food drives and support for local shelters.
- Coordinated guest speakers from various professions, exposing members to potential career paths and inspiring them to explore their passions further.
- Increased fundraising outcomes with strategic planning and execution of annual cookie sales.
- Mentored younger scouts as they progressed through the ranks, celebrating their achievements along the way.
- Improved public speaking abilities by presenting at community events and scout meetings.
- Maintained accurate records of attendance, badge progression, finances, and other essential information while adhering to privacy guidelines.
- Boosted community involvement through organizing and leading volunteer events.
- Developed leadership skills in young girls by providing mentoring and guidance.
- Built resilience and problem-solving skills in younger scouts through guided outdoor challenges.
- Streamlined communication within troop, implementing digital platform for better coordination.
- Strengthened partnerships with local businesses to support scouting events and activities.
- Advanced personal growth and development by completing numerous badge programs.
- Raised funds for local causes through successful cookie sales campaigns.
- Enhanced troop communication by implementing effective team-building activities.
- Led by example, demonstrating strong ethical values and leadership qualities.
- Facilitated welcoming and inclusive environment, ensuring all members felt valued and supported.
- Developed leadership skills in junior scouts through mentorship and hands-on project management.
- Enhanced creativity and innovation, leading workshops on arts, crafts, and STEM activities.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Very reputable within my town for volunteer work as well as participating in my local interact group
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Cashier
McAlister's Deli
Jacksonville, IL
10.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
Highschool -
Jacksonville High School
Jacksonville, IL05.2024
Skills
Shipment processing
Adapt to diverse groups
Expert in spokesmen/salesmanship
Cash Handling
Client Service
Sales trends
Merchandising understanding
Relationship building
Professional demeanor
Dining area maintenance
Exceptional customer service
Upselling
Product and service sales
Excellent people skills
Point of sale operation
Problem-solving skills
Product promotions
Stocking and replenishing
Social perceptiveness
Accomplishments
Within my last year of girl scouts I was able to sell and upwards of approximately 227,750 boxes of girls out cookies, $5 each and was able to earn a trip to Costa Rica in which I was able to dive into and learn about their culture.
Timeline
Sales Associate
Five Below
05.2024 - Current
Cashier
McAlister's Deli
10.2023 - 09.2024
Highschool -
Jacksonville High School