Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Albert Elio

Coppell,Texas

Summary

Results-driven Sales Professional with experience in automotive retail and customer relationship management. Proven expertise in sales enhancement through product knowledge and client engagement strategies. Committed to operational efficiency and delivering high levels of client satisfaction.

Overview

18
18
years of professional experience

Work History

Sales Associate

O'Reilly Auto Parts
12.2017 - 01.2026

Achieved operational efficiency by starting as a parts delivery person.

Progressed to Counter Sales, enhancing customer interactions and product knowledge.

Managed over 29 accounts as a Regional Sales Specialist, fostering strong client relationships.

Collaborated with outside sales to develop tailored solutions for diverse customer needs.

Delivered exceptional service, contributing to increased customer satisfaction and retention rates.

Utilized product expertise to provide insightful recommendations, boosting sales performance.

Conducted regular follow-ups to ensure client satisfaction and address any concerns promptly.

Participated in training sessions to stay updated on product offerings and sales strategies.

Police Officer

Denver Public Schools
03.2008 - 10.2017
  • Ensured safety by enforcing regulations in school environments effectively.
  • Developed emergency response plans in collaboration with school staff.
  • Deterred criminal activity through regular campus patrols and vigilance.
  • Supported student events, ensuring safety compliance and risk management.
  • Led training as Master Firearms Instructor for new officers.
  • Mediated student conflicts, promoting effective resolution strategies and understanding.
  • Investigated incidents thoroughly, documenting findings for administrative review.
  • Maintained expertise through ongoing training in law enforcement best practices.

Education

Associate of Applied Science - Police Academy

ACC Community Collage
Littleton, CO
01-1990

High School Diploma -

W.C.Hinkley
Aurora, CO
06-1972

Skills

  • Goal oriented
  • Customer service
  • Store maintenance
  • Cash handling
  • Store cleaning
  • Loss prevention
  • Sales trends
  • Shrinkage control
  • Shipment receiving
  • Product processing
  • Brand awareness
  • Product promotion
  • POS system operation
  • Shipment processing
  • Retail merchandising expertise
  • Sales floor recovery
  • Hospitality and accommodation
  • Point-of-sale system
  • Friendly and helpful
  • Honest and dependable
  • Adaptable and flexible
  • Strong communication and interpersonal skills

Accomplishments

  • Exceeded monthly quota 90% of tenure.
  • Collaborated and upskilled inside sales staff (Parts Specialists) to improve RPMs & customer service.
  • Brought in 5 new commercial accounts.

Timeline

Sales Associate

O'Reilly Auto Parts
12.2017 - 01.2026

Police Officer

Denver Public Schools
03.2008 - 10.2017

Associate of Applied Science - Police Academy

ACC Community Collage

High School Diploma -

W.C.Hinkley