Dominique McGowan
Vacaville,California
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sales Associate
Speedway Gas Station
04.2023 - Current
- Provided exceptional customer service to enhance customer satisfaction and loyalty.
- Assisted in inventory management, ensuring stock levels met demand consistently.
- Maintained cleanliness and organization of store layout for improved shopping experience.
- Operated point-of-sale systems accurately, facilitating efficient transactions.
- Trained new team members on procedures and best practices to optimize performance.
- Collaborated with management to identify areas for process improvement and efficiency gains.
- Resolved customer complaints promptly, enhancing overall service quality and retention rates.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Security Guard
Baines Security Consultants
03.2021 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Adhered to established procedures and posted orders to enforce company rules, policies, and regulations to public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Loader and Unloader
UPS
11.2020 - 02.2021
- Monitored product for quality assurance, raising any issues with managers.
- Maintained inventory and locations to 80% percent accuracy using computerized warehouse management system.
- Loaded and unloaded pallets quickly and safely, managing workload priorities.
- Followed all safety and security protocols to minimize risk of injury.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Lifted and slid packages weighing up to 70 pounds on conveyor belts to transport items.
Gas Station Attendant/Cashier
76
01.2018 - 03.2020
- Cleaned store (Sweep, Mop, Disinfect) bathrooms & pump area.
- Trusted cash holder assists GARDA with cash pickup ounce a week.
- Trained and mentored new employees on company procedures and safety protocols.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained inventory of all saleable items.
- As Station
Cashier Team Lead
Walmart
06.2016 - 07.2017
- Restocked and organized merchandise in front lanes.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Received and processed customer payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
Education
High School GED - undefined
Country High School
Vacaville, CA06.2014
Skills
Goal oriented
Problem-solving
Listening skills
Multi-tasking strength
Problem-solving skills
Time management
Teamwork and collaboration
Team Player
Cultivating
Staff Management
POS Systems
Customer Assistance
Customer Service Associate
Customer satisfaction
Cash Management
Process optimization
Attentive
Career Progression
Results-oriented
Issue Resolution
Passionate
Energetic
Outgoing
Dedicated
- Goal oriented
- Problem-solving skills
- Time management
- Reliable and punctual
Certification
- HVAC Certification - 2026
- CPR Certified Training - 2025
- Forklift Certification - 2021
Timeline
Sales Associate
Speedway Gas Station
04.2023 - Current
Security Guard
Baines Security Consultants
03.2021 - 03.2023
Loader and Unloader
UPS
11.2020 - 02.2021
Gas Station Attendant/Cashier
76
01.2018 - 03.2020
Cashier Team Lead
Walmart
06.2016 - 07.2017
High School GED - undefined
Country High School